Senior Service Designer - Healthcare Experience

HIRANI; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading digital services company in Northern Ireland seeks an experienced Service Designer (Consultant) to deliver efficient service experiences. The role involves coaching junior team members and applying user-centred design principles. Candidates should have a strong background in needs-based design, stakeholder management, and the ability to create experience maps and service blueprints. This opportunity offers a collaborative environment focused on innovative solutions and user impact.

Qualifications

• Experience in service design and user-centred design principles.
• Proven experience coaching and supporting junior team members.
• Ability to apply strategic models in service design.

Responsibilities

• Deliver end-to-end service experiences.
• Manage and develop junior staff.
• Create experience maps and service blueprints.

Skills

Needs-based design

Design research

Service design

Stakeholder management

Coaching and mentoring

Effective communication

Workshop facilitation

Business analysis

Job description

A leading digital services company in Northern Ireland seeks an experienced Service Designer (Consultant) to deliver efficient service experiences. The role involves coaching junior team members and applying user-centred design principles. Candidates should have a strong background in needs-based design, stakeholder management, and the ability to create experience maps and service blueprints. This opportunity offers a collaborative environment focused on innovative solutions and user impact.