Senior Service Designer - End-to-End Experience

CACI Digital Experience (formerly Cyber-Duck); Greater London; Hybrid; GBP 50,000 - 85,000; Full time

Job summary

A leading digital transformation agency in Greater London seeks an experienced Service Designer to lead the redesign of services that integrate digital, physical, and human channels. This role requires significant experience in service design, with an emphasis on strategic thinking and user needs analysis. You will collaborate closely with clients, facilitating workshops, and developing impactful solutions. The position is based in the London office, with office attendance expected 2-3 days a week.

Qualifications

• Significant experience in service design with demonstrable impact.
• Ability to connect user needs with business and operational goals.
• Confidence in navigating ambiguity and legacy systems.

Responsibilities

• Lead the redesign of services across various channels.
• Architect end-to-end service experiences.
• Work with clients to co-create impactful solutions.
• Facilitate workshops and build relationships with stakeholders.
• Mentor other designers and contribute to the design practice.

Skills

Service design

Strategic thinking

User needs analysis

Communication

Mentoring

Job description

A leading digital transformation agency in Greater London seeks an experienced Service Designer to lead the redesign of services that integrate digital, physical, and human channels. This role requires significant experience in service design, with an emphasis on strategic thinking and user needs analysis. You will collaborate closely with clients, facilitating workshops, and developing impactful solutions. The position is based in the London office, with office attendance expected 2-3 days a week.