Senior Service Designer – Complex, Multi-Channel Services

rmg digital; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading consultancy in the UK is seeking a mid-senior level Service Designer. This role involves shaping complex services across digital and organisational boundaries. You will map and design end-to-end services, work with users and stakeholders, and create various service artefacts. The ideal candidate has strong experience in service design within complex organisations, possesses excellent facilitation skills, and holds eligibility for UK Security Clearance. This hybrid role requires occasional UK travel.

Qualifications

• Experience in complex organisations or public sector environments.
• Confidence in leading service design activity from discovery through to delivery.
• Experience across digital and non-digital touchpoints.

Responsibilities

• Mapping and designing end-to-end services across complex, multi-channel environments.
• Working with users and stakeholders to understand needs and constraints.
• Creating service blueprints, journey maps, and operating models.

Skills

Strong experience designing services

Excellent facilitation and stakeholder engagement skills

Systems-thinking mindset

Job description

A leading consultancy in the UK is seeking a mid-senior level Service Designer. This role involves shaping complex services across digital and organisational boundaries. You will map and design end-to-end services, work with users and stakeholders, and create various service artefacts. The ideal candidate has strong experience in service design within complex organisations, possesses excellent facilitation skills, and holds eligibility for UK Security Clearance. This hybrid role requires occasional UK travel.