Service Designer

Randstad Digital; Cardiff; Hybrid; USD 67,114 - 107,382; Full time

Job summary

An innovative firm in the healthcare digital transformation sector is seeking a skilled Lead Service Designer. This pivotal role focuses on enhancing services through user-centered design, Agile methodologies, and stakeholder management. You will lead complex service designs, mentor teams, and collaborate with various stakeholders to implement impactful design concepts. With the potential for contract extension, this opportunity allows you to make a significant impact in the healthcare sector while working in a hybrid model, balancing on-site and remote work. If you're passionate about improving healthcare services through design, this role is perfect for you.

Qualifications

• Significant experience in service design with a focus on user-centered design.
• Proven track record in delivering complex digital service projects.

Responsibilities

• Lead design across complex services, including Vaccine and Pharmacy Services.
• Collaborate with teams to gather feedback and drive improvements.

Skills

User-Centered Design

Stakeholder Management

Agile Methodologies

Lean Methodologies

Digital Service Design

Mentoring Teams

Healthcare Knowledge

Job description

Employment Type: Contract - 6 months with possibility for extension

Location: Hybrid Working (1 Day On-site in Cardiff, Rest Remote)

My client, who operates in the Healthcare Digital Transformation sector, is seeking a skilled Lead Service Designer. This is a leadership role focused on designing and improving services within digital transformation, particularly in healthcare. It emphasizes user-centered design, stakeholder management, and Agile/Lean methodologies. You'll work independently, mentoring others and collaborating with service managers and programme directors to develop impactful design concepts.

Responsibilities:

• Lead design across complex services, including Vaccine and Pharmacy Services.
• Collaborate with teams to gather feedback and drive improvements.
• Organize and plan complex programs, adjusting strategies as necessary.
• Lead planning and implementation of service changes.
• Design and manage systems across multiple services and operations.
• Provide direction on tools/methods to meet user needs across channels.
• Monitor and evaluate processes, ensuring effective outcomes with Agile methods.
• Manage stakeholder expectations and communicate complex information.
• Negotiate budgets, balancing cost vs. value for financial delivery.
• Lead Agile/Lean teams, manage priorities, and ensure MVP adherence.
• Apply digital knowledge and prototyping to improve outcomes.
• Continuously develop professionally, managing complex service designs and teams.

Skills & Experience:

• Significant experience in a service designer role, with a strong understanding of user-centred design.
• Proven track record in delivering complex digital service and product design projects.
• Ability to lead and mentor teams, especially in agile environments.
• Experience in managing design work within the healthcare or digital transformation sectors.
• Knowledge of the NHS or healthcare services.

This is an urgent role, and the client is looking to move quickly. Please apply if your skills match the requirements mentioned.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Project Management, Health Care Provider, and Management

Industries

Public Health and Health and Human Services