Service Design Consultant - Build people-centered, agile services

Opencast | B Corp™; Manchester; On-site; GBP 73,800 - 92,250; Full time

Job summary

A leading service design firm in the UK is seeking a Service Designer to enhance service delivery through user-centric design. Candidates must demonstrate the ability to analyze complex information, design prototypes, and facilitate workshops. The role requires experience in service design, strong stakeholder relationships, and eligibility for Security Check Clearance. The position offers a competitive daily rate and a collaborative work environment. Applicants should be prepared for travel as part of their duties.

Qualifications

• Experience working as a Service Designer across complex projects.
• Ability to build trust and develop strong relationships with stakeholders.
• Plan tasks effectively to achieve project objectives.

Responsibilities

• Identify and solve clients’ service problems.
• Investigate, define, and design the end-to-end service journey.
• Articulate tensions between various needs throughout the design process.

Skills

Analysed and synthesised complex information

Conveyed complex information using storytelling techniques

Designed artefacts for service systems

Designed prototypes to test concepts

Facilitated workshops and co-design sessions

Articulated tensions between technical, business, and user needs

Experience in agile delivery teams

Job description

A leading service design firm in the UK is seeking a Service Designer to enhance service delivery through user-centric design. Candidates must demonstrate the ability to analyze complex information, design prototypes, and facilitate workshops. The role requires experience in service design, strong stakeholder relationships, and eligibility for Security Check Clearance. The position offers a competitive daily rate and a collaborative work environment. Applicants should be prepared for travel as part of their duties.