Senior Service Delivery & Operations Lead

Veolia Group; Camden Town; On-site; GBP 36,000 - 49,000; Full time

Benefits offered by this job

Pension

25 days annual leave

Company car

Discounts on groceries and retailers

Health and wellbeing resources

Volunteer day

Job summary

Veolia Group is recruiting a Service Delivery Manager to organise resources, lead teams and maintain service delivery in Camden. You will ensure training, monitor performance and drive KPI results, while building strong relationships with clients and residents.

You'll manage safety incidents, support improvements, and promote Veolia's values across operations, including weekend coverage and company car provision.

Qualifications

• Experience in developing/mentoring people.
• Multi-faceted stakeholder relationship management with clients, contractors and residents.
• Safety awareness and compliance mindset.

Responsibilities

• Organise resources (people, vehicles, equipment) to best effect.
• Ensure training and competency checks are in place for all roles.
• Monitor operational performance and follow up on complaints.
• Deliver a first-time collection culture and meet KPI targets.
• Lead people and assets to deliver/exceed service expectations.
• Develop strong day-to-day relationships with client officers and residents.
• Ensure operations align with Veolia minimum requirements and improvement plans.
• Investigate safety incidents, underperformance and disciplinary events.

Skills

People development

Stakeholder management

Job description

Veolia Group is recruiting a Service Delivery Manager to organise resources, lead teams and maintain service delivery in Camden. You will ensure training, monitor performance and drive KPI results, while building strong relationships with clients and residents.

You'll manage safety incidents, support improvements, and promote Veolia's values across operations, including weekend coverage and company car provision.