Service Delivery Manager

Veolia; Wembley; On-site; GBP 42,000 - 45,000; Full time

Benefits offered by this job

Annual leave 25 days

Company pension

Discounts for retailers

Health resources

Volunteer day

Training & development

Company car

Financial wellbeing program

Job summary

Veolia is seeking a Service Delivery Manager to oversee resource planning, training, and performance to ensure high-quality waste services in Wembley. The role emphasizes leadership of people and assets, strong client and community relations, and adherence to Veolia standards.

You will coordinate resources, monitor KPIs, and drive continuous improvement while supporting staff development and safety. A company car is available and a pension scheme is offered.

Qualifications

• Experience developing/mentoring teams.
• Stakeholder management across Clients, Contractors and residents.

Responsibilities

• Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
• Ensuring training and competency checks are in place for all roles.
• Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
• Delivery of a first-time collection culture and all contractual performance KPI's including updating LLPG information.
• Lead our people & assets to deliver/exceed service expectations.
• Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
• Investigate safety incidents, underperformance and disciplinary incidents.

Skills

Organise resources

Training & competency checks

Performance monitoring

People & asset leadership

Client & resident relations

Operational governance

Incident investigation

Job description

Service Delivery Manager
Salary: £42,740.88 per annum, with an annual performance bonus plus Veolia benefits and pension
Hours: Full time, 40 hours per week, Monday to Friday, 6:00am to 15:00 pm. Working 1 in 4 weekends
Location: Camden Office, Alperton Central Depot, Marsh Road, Alperton Lane, Wembley, Middlesex HA0 1ES

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential
• Access to Company car
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards.

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone.
With one of the largest growing fleets in the UK, our drivers are pivotal to delivering essential services. They work hard to serve their local communities and make a positive impact every day. Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What you'll be doing;

• Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
• Ensuring training and competency checks are in place for all roles.
• Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
• Delivery of a first-time collection culture and all contractual performance KPI's including updating LLPG information..
• Lead our people & assets to deliver/exceed service expectations.
• Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
• Investigate safety incidents, underperformance and disciplinary incidents.

What we're looking for;
Essential:

• Experience in developing/mentoring people
• Multi-faceted Stakeholder relationship management, including Clients, Contractors and members.

Desirable:

• Waste management
• IOSH Managing Safely
• HGV licence

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.