Service Delivery Lead – People, Vehicles & Communities

Veolia; Wembley; On-site; GBP 42,000 - 45,000; Full time

Benefits offered by this job

Annual leave 25 days

Company pension

Discounts for retailers

Health resources

Volunteer day

Training & development

Company car

Financial wellbeing program

Job summary

Veolia is seeking a Service Delivery Manager to oversee resource planning, training, and performance to ensure high-quality waste services in Wembley. The role emphasizes leadership of people and assets, strong client and community relations, and adherence to Veolia standards.

You will coordinate resources, monitor KPIs, and drive continuous improvement while supporting staff development and safety. A company car is available and a pension scheme is offered.

Qualifications

• Experience developing/mentoring teams.
• Stakeholder management across Clients, Contractors and residents.

Responsibilities

• Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
• Ensuring training and competency checks are in place for all roles.
• Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
• Delivery of a first-time collection culture and all contractual performance KPI's including updating LLPG information.
• Lead our people & assets to deliver/exceed service expectations.
• Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
• Investigate safety incidents, underperformance and disciplinary incidents.

Skills

Organise resources

Training & competency checks

Performance monitoring

People & asset leadership

Client & resident relations

Operational governance

Incident investigation

Job description

Veolia is seeking a Service Delivery Manager to oversee resource planning, training, and performance to ensure high-quality waste services in Wembley. The role emphasizes leadership of people and assets, strong client and community relations, and adherence to Veolia standards.

You will coordinate resources, monitor KPIs, and drive continuous improvement while supporting staff development and safety. A company car is available and a pension scheme is offered.