Service Delivery Manager

Veolia Group; Camden Town; On-site; GBP 36,000 - 49,000; Full time

Benefits offered by this job

Pension

25 days annual leave

Company car

Discounts on groceries and retailers

Health and wellbeing resources

Volunteer day

Job summary

Veolia Group is recruiting a Service Delivery Manager to organise resources, lead teams and maintain service delivery in Camden. You will ensure training, monitor performance and drive KPI results, while building strong relationships with clients and residents.

You'll manage safety incidents, support improvements, and promote Veolia's values across operations, including weekend coverage and company car provision.

Qualifications

• Experience in developing/mentoring people.
• Multi-faceted stakeholder relationship management with clients, contractors and residents.
• Safety awareness and compliance mindset.

Responsibilities

• Organise resources (people, vehicles, equipment) to best effect.
• Ensure training and competency checks are in place for all roles.
• Monitor operational performance and follow up on complaints.
• Deliver a first-time collection culture and meet KPI targets.
• Lead people and assets to deliver/exceed service expectations.
• Develop strong day-to-day relationships with client officers and residents.
• Ensure operations align with Veolia minimum requirements and improvement plans.
• Investigate safety incidents, underperformance and disciplinary events.

Skills

People development

Stakeholder management

Job description

Ready to find the right role for you?Service Delivery ManagerSalary: £42,740.88 per annum, with an annual performance bonus plus Veolia benefits and pensionHours: Full time, 40 hours per week, Monday to Friday, 6:00am to 15:00 pm. Working 1 in 4 weekendsLocation: Camden Office, Alperton Central Depot, Marsh Road, Alperton Lane, Wembley, Middlesex HA0 1ESWhat we can offer you;25 days of annual leaveAccess to our company pension schemeDiscounts on everything from groceries to well-known retailersAccess to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need toOne paid days leave every year to volunteer and support your communityOngoing training and development opportunities, allowing you to reach your full potentialAccess to Company carStream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards.When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone.With one of the largest growing fleets in the UK, our drivers are pivotal to delivering essential services. They work hard to serve their local communities and make a positive impact every day. Whether you’re looking to overhaul the industry, or just do a good day’s work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.What you'll be doing;Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.Ensuring training and competency checks are in place for all roles.Monitor operational performance, follow up on complaints, problem-solve for operational challenges.Delivery of a first-time collection culture and all contractual performance KPI’s including updating LLPG information..Lead our people & assets to deliver/exceed service expectations.Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.Investigate safety incidents, under performance and disciplinary incidents.What we're looking for;Essential:Experience in developing/mentoring peopleMulti-faceted Stakeholder relationship management, including Clients, Contractors and members.Desirable:Waste managementIOSH Managing SafelyHGV licenceWhat’s next?Apply today, so we can make a difference for generations to come.We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.