Service Delivery Manager

Veolia; Camden Town; On-site; GBP 43,000 - 44,000; Full time

Benefits offered by this job

25 days of annual leave

Access to our company pension scheme

Discounts on groceries and retailers

Access to health, mental and financial

One paid days leave every year tovolun

Ongoing training and development

Stream - employee financial well-being

Job summary

Veolia is seeking a Service Delivery Manager to lead daily operations at the Camden area site. You will drive a motivated team, build strong client relationships and ensure staffing levels meet demand while maintaining high safety standards.

The role requires hands-on leadership, robust health and safety knowledge, and the ability to train staff. You will manage budgets, report on performance, and coordinate with the Contract Manager to deliver excellent service.

Qualifications

• Experience with health and safety in a delivery and waste collections environment.
• Ability to train staff on safe working practices.
• HR management (leave planning, sickness, long term absence, discipline).
• SLA management and performance monitoring.
• Leadership of day-to-day operations and team motivation.
• Full UK Driving Licence is required.

Responsibilities

• Lead day-to-day operations to develop a motivated team that meets operational and performance objectives.
• Deliver a high-profile management style to build relationships and support the team.
• Develop a strong relationship with the Client team.
• Ensure staffing levels are effectively managed.
• Ensure the operational team is fully competent and developed within their role.
• Induct all new employees and ensure relevant training.
• Ensure staff use PPE, tools, systems, and equipment.
• Review and analyse operation data to maintain industry-leading customer service while maximising contract performance.
• People management including welfare, performance, attendance, disciplines and training.
• Ensure the budget is met and rationalised.
• Update and inform the Contract Manager of all matters relating to service and the team.
• Produce written reports when requested.

Skills

Health & Safety

Staff training

HR management

SLA management

Team leadership

Full UK Driving Licence

Tools

Echo

PowerBi

AVA

Job description

Service Delivery Manager

Grade: 5.2

Pay: £42,740.88 Annually plus Veolia benefits

Location: Camden Office, Alperton Central Depot, Marsh Road, Alperton Lane, Wembley, Middlesex, HA0 1ES

Hours: Full time, 40 hours per week, Monday to Friday, 6:00am to 15:00pm. Working 1 in 4 weekends

What we can offer you

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial well-being support: early access to your earned pay, savings, budgeting, financial coaching & rewards.

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What you'll be doing

• Lead the day to day operations to develop a motivated team that constantly meet operational and performance objectives.
• Deliver a high profile management style to build relationships and support the team.
• Develop a strong relationship with the Client team.
• Ensure staffing levels are effectively managed.
• Ensure the operational team is fully competent and developed within their role.
• Induct all new employees and ensure they receive the relevant training.
• Ensure staff use the appropriate PPE, tools, systems and equipment.
• Review and analyse operation data to ensure an industry leading customer service is maintained whilst maximising contract performance.
• People management including welfare, performance, attendance, disciplines, grievances and training.
• Ensure the budget is met and rationalised.
• Update and inform the Contract Manager of all matters relating to service and the team.
• Produce written reports when requested.

What we're looking for

Essential

• Ability to engage with local residents on Collections issues and to work with the local client and SAMO's on resolutions.
• Good knowledge on Health and Safety in a delivery and waste collections environment.
• Ability to train staff on safe working practices.
• Flexibility to work varied hours Monday to Sunday to support and manage the Collections.
• Full UK Driving Licence Require
• SLA Management.
• HR management (leave planning, sickness, long term absence, discipline, LTI's).
• Ability to conduct operational checks and audits on Collection teams as and when required.
• Experience with working on the Echo, PowerBi & AVA.

Desirable

• Experience working with Local Authority clients.
• Experience working with Operational teams and subsequent Collection & Ancillary services (Municipal and/or Commercial).
• Local knowledge of Camden Borough.
• IOSH Managing Safely qualifications

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.