Operations Lead – Service Delivery (Waste Management)

Veolia; Camden Town; On-site; GBP 43,000 - 44,000; Full time

Benefits offered by this job

25 days of annual leave

Access to our company pension scheme

Discounts on groceries and retailers

Access to health, mental and financial

One paid days leave every year tovolun

Ongoing training and development

Stream - employee financial well-being

Job summary

Veolia is seeking a Service Delivery Manager to lead daily operations at the Camden area site. You will drive a motivated team, build strong client relationships and ensure staffing levels meet demand while maintaining high safety standards.

The role requires hands-on leadership, robust health and safety knowledge, and the ability to train staff. You will manage budgets, report on performance, and coordinate with the Contract Manager to deliver excellent service.

Qualifications

• Experience with health and safety in a delivery and waste collections environment.
• Ability to train staff on safe working practices.
• HR management (leave planning, sickness, long term absence, discipline).
• SLA management and performance monitoring.
• Leadership of day-to-day operations and team motivation.
• Full UK Driving Licence is required.

Responsibilities

• Lead day-to-day operations to develop a motivated team that meets operational and performance objectives.
• Deliver a high-profile management style to build relationships and support the team.
• Develop a strong relationship with the Client team.
• Ensure staffing levels are effectively managed.
• Ensure the operational team is fully competent and developed within their role.
• Induct all new employees and ensure relevant training.
• Ensure staff use PPE, tools, systems, and equipment.
• Review and analyse operation data to maintain industry-leading customer service while maximising contract performance.
• People management including welfare, performance, attendance, disciplines and training.
• Ensure the budget is met and rationalised.
• Update and inform the Contract Manager of all matters relating to service and the team.
• Produce written reports when requested.

Skills

Health & Safety

Staff training

HR management

SLA management

Team leadership

Full UK Driving Licence

Tools

Echo

PowerBi

AVA

Job description

Veolia is seeking a Service Delivery Manager to lead daily operations at the Camden area site. You will drive a motivated team, build strong client relationships and ensure staffing levels meet demand while maintaining high safety standards.

The role requires hands-on leadership, robust health and safety knowledge, and the ability to train staff. You will manage budgets, report on performance, and coordinate with the Contract Manager to deliver excellent service.