Fleet & Service Delivery Manager — Lead & Optimize

Veolia; East Hertfordshire; On-site; GBP 38,000 - 51,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Free physiotherapy service

Discounts on groceries & retailers

Health and wellbeing resources

24/7 virtual GP for you and family

Training & development opportunities

Employee financial well-being – earned

Job summary

Veolia in the United Kingdom is seeking a senior operations professional to lead a frontline team responsible for the safe, first-time delivery of waste collection services. You will manage people and assets to meet contractual KPIs and drive improvements, working with client teams and the public to deliver exemplary service.

The role requires strong leadership, initiative, reliability, and a customer-focused mindset, with day-to-day duties spanning budgetary controls, fleet compliance and

Qualifications

• Experience leading and developing a team.
• Ability to work on own initiative and as part of a team.
• Reliable, punctual and customer oriented.

Responsibilities

• Safe delivery of a first-time collection culture adhering to all contractual KPIs.
• Managing people & assets to deliver/exceed service expectations.
• Driving innovation and change for customers with client teams and the public to provide exemplary service.
• Developing strong day-to-day relationships with client team and trade union reps, built on trust and service delivery.
• Budgetary control: spend on staffing, overtime and agency spend.

Skills

Team leadership

Initiative

Reliability

Customer focus

Tools

ECHO

Vision

Power BI

Job description

Veolia in the United Kingdom is seeking a senior operations professional to lead a frontline team responsible for the safe, first-time delivery of waste collection services. You will manage people and assets to meet contractual KPIs and drive improvements, working with client teams and the public to deliver exemplary service.

The role requires strong leadership, initiative, reliability, and a customer-focused mindset, with day-to-day duties spanning budgetary controls, fleet compliance and