Service Delivery Manager

Veolia Group; Greater London; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Discounts on groceries & retailers

Health resources & wellbeing support

Volunteer days

Job summary

Veolia Group is seeking a Street Cleansing Service Delivery Manager to lead a team across four depots, ensuring safe, compliant street cleaning operations and health and safety standards.

The role covers coordinating resources, updating the ECHO system, supporting budgets, driving continuous improvement, and delivering KPIs in line with Veolia's ecological transformation goals. Monday–Friday, with occasional weekends/public holidays.

Qualifications

• Essential: People management and team leader skills and experience.
• Have a basic understanding of IT systems is essential.
• Knowledge of Health and Safety.
• Customer oriented/service delivery focused.
• Driving license.

Responsibilities

• Ensure all staff are aware of and strictly follow health and safety procedures at all times and carry out regular field inspections to ascertain safe working practices.
• To ensure that all resources are in a safe, clean and operable working condition; report and monitor any occurring issues/defects without delay and ensure all accidents are fully investigated.
• Updating and completion of events within the contract management information system (ECHO) to ensure all raised tasks/issues are dealt with in a timely manner in accordance with the required SLA.
• To liaise with the Contract Management team, administrators and other Veolia departments in regard to service issues and take improvement action in any area requiring improvement.
• Assist in management and control of sickness and absence levels being responsible for taking improvement/remedial action.
• To ensure that the fleet is kept clean.
• To investigate and report to Line Manager if accidents/damage takes place.
• To make Management aware where additional training is required, and to recognise where Operatives could be given the opportunity to further their career within the company.
• Support the achievement of performance indicators identified in Veolia’s strategic plan.
• Assist in budgets management relating to street service.

Skills

People management

Team leadership

IT systems understanding

Health and safety knowledge

Customer service focus

Driving license

Job description

Ready to find the right role for you? Street Cleansing Service Delivery Manager Salary: £41,200 plus bonus scheme , use of company van, pension and other Veolia benefits Location: Across our 4 Hammersmith & Fulham depots Hours: Monday - Friday 40 hours (plus 1 in 7 weekends and public holidays) When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing

• Ensure all staff are aware of and strictly follow health and safety procedures at all times and carry out regular field inspections to ascertain safe working practices
• To ensure that all resources are in a safe, clean and operable working condition; report and monitor any occurring issues/defects without delay and ensure all accidents are fully investigated
• Updating and completion of events within the contract management information system (ECHO) to ensure all raised tasks/issues are dealt with in a timely manner in accordance with the required SLA.
• To liaise with the Contract Management team, administrators and other Veolia departments in regard to service issues and take improvement action in any area requiring improvement.
• Assist in management and control of sickness and absence levels being responsible for taking improvement/remedial action.
• To ensure that the fleet is kept clean.
• To investigate and report to Line Manager if accidents/damage takes place.
• To make Management aware where additional training is required, and to recognise where Operatives could be given the opportunity to further their career within the company.
• Support the achievement of performance indicators identified in Veolia’s strategic plan.
• Assist in budgets management relating to street service.

What we're looking for

• Essential: People management and team leader skills and experience
• Have a basic understanding of IT systems is essential
• Knowledge of Health and Safety
• Customer oriented/service delivery focused
• Driving license

We’re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we’re also transforming what it means to have a rewarding, purposeful career.

As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Ready to see the world as we do? Who is Veolia? Where other people see waste, our community here at Veolia see opportunity. We’re determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done. And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us. Whether it’s their potential, their commitment or their impact, we see it all. And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter – all 14,000+ of our employees, our customers and our communities too.