Senior Service Advisor: MOTs, Service & Customer Experience

Perfect Placement UK Ltd; Basford Green; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Permanent employment

8.30am–6pm Monday to Friday

Saturday morning rota 8.30am–12.30pm

In-house training & development

Career progression opportunities

Job summary

Perfect Placement UK Ltd is recruiting for a Senior Service Advisor at our Stoke-on-Trent dealership in Staffordshire. The role offers a £32,000 basic salary with an OTE of up to £38,000 and a clear path for progression within a leading automotive group.

You will join a busy Aftersales Team dedicated to delivering outstanding customer service, with Monday to Friday hours and a Saturday morning rota. Training and development are emphasised within a supportive environment.

Qualifications

• Senior Service Advisor or Service Advisor experience in automotive industry.

Responsibilities

• Book MOTs, vehicle servicing and repair work for customers.
• Advise customers on warranty cover and recommend parts or accessories.
• Coordinate with Service Advisors, Vehicle Technicians and the Service Manager on workload and appointments.
• Manage high volume of customer enquiries, calls and online bookings.
• Keep customers informed on turnaround times with clear updates.
• Maintain accurate customer records and update systems with new bookings.
• Deliver a consistently professional, first-class customer experience.

Skills

Customer service

Communication

Teamwork

Organisational skills

Problem solving

Tools

Kerridge

ADP

Job description

Perfect Placement UK Ltd is recruiting for a Senior Service Advisor at our Stoke-on-Trent dealership in Staffordshire. The role offers a £32,000 basic salary with an OTE of up to £38,000 and a clear path for progression within a leading automotive group.

You will join a busy Aftersales Team dedicated to delivering outstanding customer service, with Monday to Friday hours and a Saturday morning rota. Training and development are emphasised within a supportive environment.