Senior Service Advisor – Aftersales Pro

Lookers Limited; Stoke-on-Trent; Remote; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Generous annual leave

Maternity & Adoption leave

Eyecare vouchers

Smart Health

Dental insurance

Job summary

Lookers Stoke BMW is recruiting an experienced Senior Service Advisor to join our busy Aftersales Team. The role involves booking MOTs, services and repair work, advising on warranty cover, and upselling parts to customers.

You will manage a high-volume workload and ensure clear communication with customers while keeping accurate records. We offer a permanent, full-time position with a starting salary of £32,000 per year and an OTE of up to £6,000, plus a structured benefits package and

Qualifications

• Experience in automotive customer service.
• Ability to explain technical information clearly.
• Proven team player with initiative.

Responsibilities

• Book MOTs, services and repair work for customers.
• Advise on warranty cover and upsell parts.
• Coordinate with Aftersales to schedule appointments.
• Handle high volume of customer calls and online bookings.
• Update customer records and booking status.

Skills

Customer service

Communication skills

Tools

Kerridge/ADP

Job description

Lookers Stoke BMW is recruiting an experienced Senior Service Advisor to join our busy Aftersales Team. The role involves booking MOTs, services and repair work, advising on warranty cover, and upselling parts to customers.

You will manage a high-volume workload and ensure clear communication with customers while keeping accurate records. We offer a permanent, full-time position with a starting salary of £32,000 per year and an OTE of up to £6,000, plus a structured benefits package and