Senior Service Advisor — Up to £38k OTE + Training

Pybus Recruitment; Stoke-on-Trent; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Bonus Opportunity (OTE up to £38,000)

Permanent, full-time position

Ongoing manufacturer and industry培训

Career progression opportunities

Supportive and professional working环境

Job summary

Pybus Recruitment is recruiting on behalf of a leading automotive dealership in Stoke-on-Trent for an experienced Senior Service Advisor to join a busy Aftersales team. You will be the main contact for customers throughout their service journey, ensuring an exceptional experience from booking to handover.

The role offers a base salary of £32,000 with a bonus and achievable OTE up to £38,000, plus ongoing training and clear progression opportunities within a successful dealership group.

Qualifications

• Experience in automotive aftersales or service advisory roles.
• Excellent communication and relationship-building skills.
• Ability to explain technical information clearly to customers.
• Strong organisational skills with multiple priorities.
• Proactive approach to customer service and problem solving.
• Ability to work independently and in a team.

Responsibilities

• Book vehicles in for servicing, MOTs, repairs and maintenance.
• Provide customers with warranty and service/product advice.
• Upsell relevant parts, accessories and aftersales products where appropriate.
• Coordinate with workshop to schedule work based on capacity.
• Handle high volume of customer enquiries in person, on the phone and online.
• Keep customers updated on progress and ensure timely handover of vehicles.
• Maintain accurate customer records and update dealership systems.
• Support Aftersales team to deliver high service standards.

Skills

Communication skills

Relationship-building

Explain technical information clearly

Organisational skills

Proactive customer service

Teamwork

Job description

Pybus Recruitment is recruiting on behalf of a leading automotive dealership in Stoke-on-Trent for an experienced Senior Service Advisor to join a busy Aftersales team. You will be the main contact for customers throughout their service journey, ensuring an exceptional experience from booking to handover.

The role offers a base salary of £32,000 with a bonus and achievable OTE up to £38,000, plus ongoing training and clear progression opportunities within a successful dealership group.