Senior Service Advisor: Front-of-House, Path to Management

Silcom Recruitment; Havant; Sur place; GBP 31 000 - 37 000; Plein temps

Avantages offerts par ce poste

Pension plan

25 days holiday + Bank Holidays

Training and career development

Résumé du poste

Silcom Recruitment is seeking a Service Advisor for a well-established motor trade dealership in Havant. This role targets an experienced Service Advisor or Senior Service Advisor aiming for progression into management within a progressive dealer environment.

You will support the Service Manager with day-to-day front-of-house operations, greet customers, manage bookings and vehicle handovers, and communicate progress and costs.

Responsabilités

• Oversee day-to-day front-of-house operations within the service department.
• Act as role model, assist with training, mentoring, and maintaining high customer service standards.
• Welcome customers to the service reception, manage bookings, vehicle handovers and follow-up communication.
• Ensure clear communication between customers and workshop teams, providing updates on progress, costs and timescales.
• Handle escalated customer concerns with professionalism and efficiency, aiming for first-time resolution.
• Assist in achieving departmental performance targets, including profitability, efficiency and CSI scores.

Description du poste

Silcom Recruitment is seeking a Service Advisor for a well-established motor trade dealership in Havant. This role targets an experienced Service Advisor or Senior Service Advisor aiming for progression into management within a progressive dealer environment.

You will support the Service Manager with day-to-day front-of-house operations, greet customers, manage bookings and vehicle handovers, and communicate progress and costs.