Senior Service Advisor - Bordon

Silcom Recruitment; Hollywater; On-site; GBP 30,000 - 35,000; Full time

Job summary

Silcom Recruitment Limited is partnering with a distinguished independent service centre in Bordon to recruit a Senior Service Advisor. You will lead and manage the aftersales desk, ensuring top-tier customer service while coordinating with the service team to optimise throughput.

The role requires a minimum of 3 years in a Service Advisor position, with excellent communication and organisational skills. Competitive salary and weekday hours are provided, with some Saturday rotation.

Qualifications

• At least 3 years’ experience as a Service Advisor.
• Excellent communication and interpersonal skills.
• Strong organisational abilities and multitasking in a busy environment.
• Customer-focused with a proactive approach.

Responsibilities

• Provide excellent service to customers, ensuring their needs are met promptly.
• Manage service appointments, bookings, and maintain an organised workflow.
• Coordinate with the service team to enhance overall efficiency.
• Uphold the client’s reputation for outstanding customer service.

Skills

Excellent communication

Interpersonal skills

Organisational abilities

Multitasking

Customer service

3+ years experience

Job description

The Role:

Silcom Recruitment is proud to collaborate with our client, a distinguished independently run service centre in Bordon. Renowned for delivering high level automotive services, they are on the lookout for a dynamic Senior Service Advisor to join their team. This role offers a unique chance to lead, manage, and contribute to the excellence of their aftersales department.

Responsibilities & Requirements of a Senior Service Advisor

• Provide excellent service to customers, ensuring their needs are met promptly
• Manage service appointments, bookings, and maintain an organised workflow
• Coordinate with the service team to enhance overall efficiency
• Uphold the client's reputation for outstanding customer service
• Minimum of 3 years of experience as a Service Advisor
• Excellent communication and interpersonal skills
• Strong organisational abilities and multitasking skills
• Ability to thrive in a dynamic and customer-focused environment

The Package:

£30,000 to £35,000 basic salary (experience dependent)

Hours: Monday-Friday 8:00 am to 6:00 pm, Every other Saturday 8:00 am to 2:00 pm