Senior Service Advisor—EV Upsell & Customer Care

Snows Motor Group Ltd; Portsmouth; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

30 days holiday plus bank holidays

Discounted MOTs, Service & Parts

Friend referral/ Introducing a Client

Life Assurance

Pension scheme

Employee Assistance Programme

Company car scheme

Uncapped earnings

Job summary

Snows Motor Group Ltd is seeking a Senior Service Advisor for our BMW Portsmouth dealership. You will be the focal point for customer advice on servicing and repairs, coordinating between workshop and customers to ensure excellent service and accurate estimates.

You will drive upsell targets, maintain thorough documentation, and support staff with knowledge of warranty and warranty procedures. Role offers uncapped earnings potential through commission or bonuses.

Qualifications

• Highly developed customer facing skills and experience in a role requiring regular interaction with customers.
• Strong planning and organisational abilities with the capability to meet deadlines.
• Attention to detail and accurate quality of work.
• Proficient with PC/Web applications and simple software.
• Hold a valid full driving licence.
• Retail automotive service experience preferred.

Responsibilities

• Take the lead in EVHC upsell and achieve sold/completion metrics.
• Ensure Bumper is offered to all customers and support colleagues with knowledge gaps.
• Document and maintain customer records and follow-up systems.
• Provide customers with accurate estimates and notify when work is required or completed.
• Ensure service facility runs profitably and professionally.
• Monitor workshop progress and alert service reception to delays or issues.
• Follow Snows policy in service operations.
• Provide warranty/diagnostic guidance to technicians and staff.

Skills

Customer service

Interpersonal skills

Planning & organisation

Attention to detail

PC/Web literacy

Full driving licence

Automotive retail experience

Job description

Snows Motor Group Ltd is seeking a Senior Service Advisor for our BMW Portsmouth dealership. You will be the focal point for customer advice on servicing and repairs, coordinating between workshop and customers to ensure excellent service and accurate estimates.

You will drive upsell targets, maintain thorough documentation, and support staff with knowledge of warranty and warranty procedures. Role offers uncapped earnings potential through commission or bonuses.