Service Advisor: Upsell & Customer Experience

Porsche; Guildford; In loco; GBP 32.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual bonus up to 35%

33 days holiday

Life Assurance

DC Pension Scheme

Vehicle leasing benefit

Employee Assistance Program

Descrizione del lavoro

Porsche Retail Group is seeking a Service Advisor in the Guildford area. You will combine vehicle knowledge with strong communication to ensure services are performed correctly and to drive value-added upsell opportunities.

You will foster long-term relationships with customers and support a high-performing Aftersales Team. The role offers a competitive base salary, a comprehensive benefits package, and a structured rota.

Competenze

• Full UK Drivers Licence is required.
• Dealership experience with automotive systems and repair processes preferred.
• Understand FCA Treating Customers Fairly to deliver good outcomes.
• Strong focus on customer satisfaction and service quality.

Mansioni

• Deliver exceptional customer experience following Porsche Service Process.
• Explain technical information clearly to support upselling and meet targets.
• Manage workshop repairs and provide regular updates to customers.
• Coordinate Direct Dialogue interactions, service requirements, and upsell per guidelines.
• Assist showroom customers with bookings and accessory sales; manage overflow bookings.

Conoscenze

Customer service

Communication skills

Upselling

Fast-paced environment

Descrizione del lavoro

Porsche Retail Group is seeking a Service Advisor in the Guildford area. You will combine vehicle knowledge with strong communication to ensure services are performed correctly and to drive value-added upsell opportunities.

You will foster long-term relationships with customers and support a high-performing Aftersales Team. The role offers a competitive base salary, a comprehensive benefits package, and a structured rota.