Senior Service Advisor - BMW

Snows Motor Group Ltd; Portsmouth; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

30 days holiday plus bank holidays

Discounted MOTs, Service & Parts

Friend referral/ Introducing a Client

Life Assurance

Pension scheme

Employee Assistance Programme

Company car scheme

Uncapped earnings

Job summary

Snows Motor Group Ltd is seeking a Senior Service Advisor for our BMW Portsmouth dealership. You will be the focal point for customer advice on servicing and repairs, coordinating between workshop and customers to ensure excellent service and accurate estimates.

You will drive upsell targets, maintain thorough documentation, and support staff with knowledge of warranty and warranty procedures. Role offers uncapped earnings potential through commission or bonuses.

Qualifications

• Highly developed customer facing skills and experience in a role requiring regular interaction with customers.
• Strong planning and organisational abilities with the capability to meet deadlines.
• Attention to detail and accurate quality of work.
• Proficient with PC/Web applications and simple software.
• Hold a valid full driving licence.
• Retail automotive service experience preferred.

Responsibilities

• Take the lead in EVHC upsell and achieve sold/completion metrics.
• Ensure Bumper is offered to all customers and support colleagues with knowledge gaps.
• Document and maintain customer records and follow-up systems.
• Provide customers with accurate estimates and notify when work is required or completed.
• Ensure service facility runs profitably and professionally.
• Monitor workshop progress and alert service reception to delays or issues.
• Follow Snows policy in service operations.
• Provide warranty/diagnostic guidance to technicians and staff.

Skills

Customer service

Interpersonal skills

Planning & organisation

Attention to detail

PC/Web literacy

Full driving licence

Automotive retail experience

Job description

Location BMW & MINI Portsmouth Region Hampshire Category BMW - Portsmouth (SBP)
(Service) Vacancy Type Permanent/Full Time Salary £38,000 - £42,000 OTE Competitive Salary (Uncapped) Job Summary

The Driving Spirit

Based in the South and South-West of England, Snows Motor Group isan AM Top 50 automotive retailer covering 20brands across54franchises. Wedifferentiate ourselvesfrom ourcompetitorsby delivering an exceptional level of service toboth ourcustomers and manufacturingpartners. We are currently on the lookout for a Senior Service Advisor to join our fantastic BMW Dealership at Portsmouth.

Your day

As a Senior Service Advisor you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.

Your day will include:

• Taking the lead in EVHC upsell and achievement of both sold and completion metrics.
• Ensure Bumper is offered to all customers and colleagues are supported with any gaps in knowledge.
• Initiate documentation and maintain customer records and follow up systems.
• Provide customers with accurate estimates, and notify customer’s promptly that work is either required, or has been completed.
• Ensure smooth running of the service facility in a profitable and professional manner.
• Monitor progress of jobs in the workshop and advise service reception of any delays or issues.
• Perform Service operations in line with Snows policy.
• Provide guidance and advise on mechanical and diagnostic queries as requested by Technicians.
• Service Admin: Ensure completion of work to customer requirements, including clear documentation and vehicle preparation.
• Ensure all Service and customer facing staff complete relevant records accurately when warranty is diagnosed on a vehicle.
• Make effective use of technical knowledge, skills and warranty procedures enabling effective, economic, and correct application of manufacturer and Snows warranty and goodwill systems.
• Document all warranty work as per manufacturer requirements and ensure customer signs for the work.
• Ensure the correct warranty procedure is followed on new and used vehicles.
• Ensure the Defect Reports and Quality Control Reports are correctly completed by the workshop staff in line with Snows and manufacturer guidelines.
• Provide advice on warranty and goodwill to other members of staff within the company.

Have you got what it takes?

• Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
• Able to plan, organise self and meet agreed work deadlines.
• Able to assimilate information quickly and provide considered responses.
• Strong work ethic and adaptable to change.
• Attention to detail and maintains good, accurate quality of work.
• PC/ Web literate.
• Full clean driving licence.
• Retail automotive service experience preferred.

What is in it for you?

• Highly competitive salary and bonus scheme.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20 years anniversary. (Pro rata for part time employees).
• Discounted MOTs, Service & Parts.
• Recommend a Friend Bonus/ Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn & grow with Snows.
• Role dependant – tool box insurance /company car scheme/ Uncapped earnings potential through commission or bonus structures.

Hours of work:

Monday to Friday 08:00 – 18:00