Senior Service Advisor — Elevate Customer Care & Workshop

Vertu Motors plc; Hexham; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Vauxhall Hexham is seeking a Senior Service Advisor to join our well established dealership. The role focuses on building warm, trusted relationships between customers and the workshop, ensuring outstanding satisfaction.

You will manage customer expectations during service or repair, upsell additional products, and follow up to confirm satisfaction. A full UK driving licence and prior Service Advisor experience are required.

Qualifications

• Previous experience in a Service Advisor role within the industry.
• Full UK driving licence.

Responsibilities

• Set customer expectations and keep in touch with them throughout the service or repair of their vehicle.
• Upsell additional products where appropriate.
• Follow up with customers to ensure satisfaction with the work carried out.

Skills

Service Advisor experience

Full UK driving licence

Customer service

Job description

Vertu Vauxhall Hexham is seeking a Senior Service Advisor to join our well established dealership. The role focuses on building warm, trusted relationships between customers and the workshop, ensuring outstanding satisfaction.

You will manage customer expectations during service or repair, upsell additional products, and follow up to confirm satisfaction. A full UK driving licence and prior Service Advisor experience are required.