Automotive Service Advisor — Customer Experience Leader

Vertu Motors plc; Leeds; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

25 days holiday rising with length of

Access to online rewards platform (dis

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Volkswagen Leeds is seeking a Service Advisor to join our established dealership. The role focuses on building warm, trusted relationships between customers and the workshop, setting expectations and keeping customers informed through servicing or repairs.

You will upsell additional products and follow up to ensure satisfaction, with a strong emphasis on customer service and meeting targets in a fast-paced environment.

Qualifications

• Previous customer facing service experience is essential.
• Ability to work in a fast-paced environment while meeting targets.
• Strong customer focus and relationship management.

Responsibilities

• Set customer expectations and keep in touch with them throughout service or repair.
• Upsell additional products and follow up to ensure satisfaction.

Skills

Customer service

Communication skills

Target-driven

Job description

Vertu Volkswagen Leeds is seeking a Service Advisor to join our established dealership. The role focuses on building warm, trusted relationships between customers and the workshop, setting expectations and keeping customers informed through servicing or repairs.

You will upsell additional products and follow up to ensure satisfaction, with a strong emphasis on customer service and meeting targets in a fast-paced environment.