Senior Service Advisor

Vertu Motors plc; Birmingham; Hybrid; GBP 33,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Online rewards platform

Colleague Purchase Scheme

Pension Scheme

Enhanced Maternity & Paternity

Share Incentive Scheme

Job summary

Vertu Geely Kings Norton is seeking an experienced Senior Service Advisor to enhance their aftersales team. This role involves managing customer bookings, providing updates, and resolving queries while supporting a team of Service Advisors.

The position offers a competitive salary up to £36,800, a strong benefits package including 25 days of holiday, and opportunities for career progression. If you possess excellent communication and organizational skills, we encourage you to apply.

Qualifications

• Previous Service Advisor experience in a franchised dealership environment is ideal.
• Strong attention to detail and ability to thrive in a fast-paced environment.
• Proactive approach to customer service and relationship building.

Responsibilities

• Manage customer bookings and service enquiries.
• Provide updates throughout the repair or service process.
• Identify and recommend additional products and services.

Skills

Communication skills

Organizational skills

Customer relationship management

Job description

Vertu Geely Kings Norton

Here at Vertu Geely Kings Norton, we have a fantastic opportunity for an experienced Senior Service Advisor to join our successful and well-established aftersales team. If you're looking to take the next step in your career with one of the UK's largest automotive retailers, we'd love to hear from you.

We are offering a salary up to £36,800 depending on experience, alongside an excellent benefits package and outstanding career development opportunities.

Hours of work: 8am - 6pm Monday to Friday with 1 hour lunch break and evey other Saturday on a rota(46.66 hours per week)

As a Senior Service Advisor, you will play a key role within the aftersales department, supporting both customers and colleagues to deliver an exceptional customer experience. Acting as a senior point of contact, you'll help drive customer satisfaction, support the Service Manager in the day-to-day operation of the department, and lead by example in delivering best-in-class customer service.

Like us, you understand that outstanding customer service is about more than booking vehicles in for service and repair. It's about building trusted relationships, managing customer expectations, and ensuring every customer receives a professional and seamless experience from start to finish.

Your responsibilities will include:

• Managing customer bookings and service enquiries.
• Providing customers with updates throughout the repair or service process.
• Identifying and recommending additional products and services where appropriate.
• Resolving customer queries and supporting with more complex cases.
• Supporting and mentoring other Service Advisors within the team.
• Working closely with the workshop to ensure timely completion of work.
• Maintaining high levels of customer satisfaction and achieving departmental targets.

To be successful in this role, you'll ideally have previous Service Advisor experience within a franchised dealership environment, along with excellent communication, organisational and relationship-building skills. A proactive approach, strong attention to detail and the ability to thrive in a fast-paced environment are essential.

At Vertu Geely Kings Norton, you'll be joining a stable, experienced and supportive team with a strong reputation for delivering outstanding customer service. We are committed to investing in our colleagues and offer clear pathways for career progression, whether that's developing into management or broadening your experience across our wider business.

We are proud to be the motor retailer that invests more in colleague development than any other, giving you access to industry-leading training programmes, ongoing coaching and long-term career opportunities.

Our benefits include:

• 25 days holiday rising with length of service, plus bank holidays
• Access to our online rewards platform offering cashback and discounts with hundreds of retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension Scheme
• Enhanced Maternity & Paternity Benefits

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.