Senior Service Advisor - Auto Service Lead

Endeavour Automotive Ltd; Greater London; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Life Assurance

Job summary

Endeavour Automotive Ltd in West London is seeking a Senior Service Advisor to join our busy aftersales team. You will manage customer enquiries, convert them into bookings, and drive service sales with a focus on quality and profitability.

The role requires at least 2 years’ experience in automotive customer service, excellent communication skills, and the ability to lead through example. Salary is £36,000 per annum; permanent, full-time.

Qualifications

• 2+ years of experience in the automotive industry.
• Excellent communication skills at all levels and a strong focus on customer experience.

Responsibilities

• Manage workflow through the Workshop and supervise technicians, valeters and delivery drivers.
• Handle customer enquiries by phone and in person, converting them into bookings.
• Drive service sales and profitability through core and value-added products.

Skills

Automotive experience

Communication skills

Job description

Endeavour Automotive Ltd in West London is seeking a Senior Service Advisor to join our busy aftersales team. You will manage customer enquiries, convert them into bookings, and drive service sales with a focus on quality and profitability.

The role requires at least 2 years’ experience in automotive customer service, excellent communication skills, and the ability to lead through example. Salary is £36,000 per annum; permanent, full-time.