Service Reception Lead: Grow Teams & Customer Satisfaction

Endeavour Automotive Ltd; London Borough of Enfield; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Life Assurance

Employee Referral Scheme

Job summary

Endeavour Automotive Ltd. is seeking a Senior Service Advisor to join Hyundai North London, taking a lead role within the service reception team.

You will drive customer satisfaction, coach front-line staff, and work closely with the Aftersales Manager to ensure efficient daily operations and proactive communication with customers. This permanent, full-time position offers a clear path toward an Aftersales Manager role.

Qualifications

• Recent experience in a senior service advisor or automotive aftersales role.
• Proven ability to lead and develop service reception teams.
• Strong communication and organisational skills.

Responsibilities

• Drive HCX and NPS-focused customer satisfaction.
• Coach and develop service advisors and reception staff.
• Oversee daily service reception operations and customer communications.
• Collaborate with Aftersales Manager on objectives and improvements.

Skills

Senior service advisor

Team leadership

Customer service orientation

Communication skills

Job description

Endeavour Automotive Ltd. is seeking a Senior Service Advisor to join Hyundai North London, taking a lead role within the service reception team.

You will drive customer satisfaction, coach front-line staff, and work closely with the Aftersales Manager to ensure efficient daily operations and proactive communication with customers. This permanent, full-time position offers a clear path toward an Aftersales Manager role.