Senior Service Advisor

TN United Kingdom; Guildford; On-site; GBP 28,000 - 33,000; Full time

Job summary

An established industry player seeks a Senior Service Advisor to join their Aftersales Team in Guildford. This role is perfect for individuals with a passion for delivering excellent customer service and a keen interest in the automotive sector. You will play a vital role in booking services and repairs, advising customers, and maintaining accurate records. The company offers competitive salaries, ongoing training, and exciting career progression opportunities, making it an ideal place to grow your career in the automotive industry.

Benefits

Enhanced Holidays

Car Scheme Eligibility

Critical Illness Cover

Life Assurance

24/7 Health Support

Enhanced Parental Leave

Potential Company Car

Bonuses

Qualifications

• Energetic and personable individuals with a passion for customer service.
• Ability to explain technical information clearly.

Responsibilities

• Booking MOTs, services, and repairs for customers.
• Advising customers on warranty cover and upselling parts.

Skills

Customer Service

Communication Skills

Technical Knowledge

Experience with Kerridge/ADP

Job description

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Guildford Skoda

Working hours: Monday to Friday 8am-5.30pm and Saturday on a rota

Salary: basic £28,000

Lookers Guildford Skoda is recruiting an experienced and dedicated Senior Service Advisor to join our Aftersales Team, which includes Service Advisors, Vehicle Technicians, Apprentices, a Workshop Controller, and our Service Manager.

As a Senior Service Advisor, you will benefit from ongoing training through our in-house brand development and learn from Service Manager Aaron Charman. This role offers exciting progression opportunities within Lookers!

Responsibilities

• Booking MOTs, services, and repairs for customers
• Advising customers on warranty cover and upselling parts/accessories beneficial to them
• Coordinating with the Aftersales department to schedule appointments based on workload
• Handling high volumes of customer interactions, calls, and online bookings
• Communicating turnaround times and updates during vehicle servicing
• Maintaining accurate customer records and updating booking systems

Qualifications

We seek energetic, personable individuals passionate about delivering excellent customer service. You should have strong communication skills, be able to build rapport easily, and explain technical info clearly. Experience with Kerridge/ADP and other dealer systems is advantageous.

You should be a team player, able to work independently, and have prior experience in a similar automotive role with a passion for cars and customer service.

About us

Lookers is one of the UK's top three motor vehicle retailers, representing 32 manufacturers across over 150 dealerships. We offer competitive salaries, benefits, and career development opportunities, including manufacturer training and annual awards.

Benefits include enhanced holidays, car scheme eligibility, critical illness cover, Life Assurance, 24/7 health and mental health support, enhanced parental leave, and potential for a company car and bonuses.

We are committed to diversity and inclusion, providing a discrimination-free workplace where everyone can thrive.

Successful applicants will undergo employment checks, including employment verification, address and credit checks, criminal record, and driving license checks.

If your skills and experience match, please apply.