Senior Service Advisor

Harwoods Ltd; Pulborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Senior Service Advisor to enhance customer experiences at their state-of-the-art facility. This role emphasizes building strong relationships with customers while ensuring efficient communication between the workshop and clients. Ideal candidates will possess excellent organizational and communication skills, with a strong focus on customer satisfaction. Join a values-led, family-owned automotive retail group that prioritizes employee engagement and development, offering a dynamic work environment and the opportunity to grow within the industry.

Benefits

25 days annual leave + Bank Holidays

FREE onsite parking

Qualifications

• Relevant experience in a customer-facing role delivering excellent service.
• Main Dealer Service Advisor experience essential.

Responsibilities

• Provide exceptional levels of customer service throughout the customer experience.
• Ensure a close relationship with the workshop for high standard communication.

Skills

Customer Service

Organizational Skills

Communication Skills

Teamwork

Time Management

Job description

Join to apply for the Senior Service Advisor role at Harwoods Ltd

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Join to apply for the Senior Service Advisor role at Harwoods Ltd

• State of the Art Jaguar Land Rover ARCH facility!
• 25 days annual leave + Bank Holidays!
• FREE onsite parking!

Job Purpose

The role of the Senior Service Advisor is to:

1. Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
2. Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
3. Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards.
4. Here at Harwoods, we highly value organisational, communication and time management skills along with a friendly smile.

Department/Business/Location:

Service

Reports To

Aftersales Manager

Key Responsibilities

1. Provide exceptional levels of customer service and ownership throughout your customer’s Harwoods experience.
2. Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
3. Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
4. Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
5. Confidently establish an understanding agreement with the customer of the work to be carried out.
6. Accurately maintain the service department loading system in line with workshop capacity.
7. Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
8. Understand and adhere to manufacturer service requirements.
9. Maintain safe working practices and abide high standards of the business.
10. Take on additional responsibilities as required by the business.

Essential Skills & Requirements

• Full UK driving licence.
• Organised.
• Smart appearance.
• Confident.
• Ability to excel in a team-based environment and achieve common goals.

Experience

Desirable

• Relevant experience in a customer facing role delivering excellent service.
• Main Dealer Service Advisor experience essential.

The Harwoods Way

Harwoods Group is a values-led, family-owned automotive retail group founded in 1931. Our values include treasuring our people and customers, challenging ourselves to grow, taking responsibility, working as one team, and injecting energy and fun into our work. We represent brands like Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BYD, BMW & Mini, and MAN, across five counties in South East England. We prioritize employee engagement and development, with a high colleague engagement score and comprehensive training programs. We operate approximately 28 state-of-the-art facilities with around 1,100 colleagues. We seek the best for our colleagues and customers and look forward to your application at [e-mail].

Skills for the job include accuracy, organizational skills, politeness, and a smart appearance.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other
• Retail Motor Vehicles