Senior Service Advisor

TN United Kingdom; Farnborough; On-site; GBP 28,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen in Farnborough sucht einen Senior Service Advisor, der in einem freundlichen Team arbeitet. Diese spannende Position erfordert hervorragende Kundenservicefähigkeiten und die Fähigkeit, mit Kunden zu kommunizieren und ihre Bedürfnisse zu erfüllen. Sie werden für die Buchung von Fahrzeugen in die Werkstatt, die Pflege von Kundenbeziehungen und die Gewährleistung eines reibungslosen Ablaufs verantwortlich sein. Wenn Sie eine Leidenschaft für Kundenservice und Teamarbeit haben, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Erfahrung in einer ähnlichen Rolle als Service Advisor.
• Fähigkeit, unter Druck zu arbeiten und Fristen einzuhalten.

Responsibilities

• Begrüßung der Kunden und Buchung von Fahrzeugen in die Werkstatt.
• Bereitstellung von außergewöhnlichem Kundenservice und Pflege von Kundenbeziehungen.

Skills

Kundenservice

Teamarbeit

Kommunikationsfähigkeiten

Verkaufskompetenz

Job description

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If the answer is yes to the above then we want to hear from you! Our hugely successful Service Centre in Ash Vale near Farnborough is looking to recruit a new Senior Service Advisor.

About the position

The successful candidate for our Senior Service Advisor position will have previous experience in a similar role and proven customer service skills.

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the BMW Service Advisor position involves:

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect our new Senior Service Advisor to demonstrate some skills that will prove very beneficial in the position, including:

• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving license.

Salary Package

Basic: up to £28K with an OTE of £35K plus uncapped

Hours:Mon to Friday 8am to 6pm and alternative Saturdays on rota