Senior Service Advisor

TN United Kingdom; Hindhead; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a Service Advisor to join their friendly team at a prestigious car dealership. This role offers the chance to work with exciting products while providing exceptional customer service. You will be responsible for greeting customers, booking vehicles, and maintaining communication throughout the service process. The ideal candidate will possess strong teamwork and communication skills, a full driving license, and a passion for delivering outstanding customer experiences. This is a fantastic opportunity to develop your career in a supportive environment.

Qualifications

• Demonstrated ability to provide exceptional customer service.
• Strong communication skills and the ability to work in a team.

Responsibilities

• Meet and greet customers in a friendly manner.
• Book vehicles into the technical workshop and track their progress.
• Maintain thorough product knowledge and upsell services.

Skills

Customer Service Skills

Teamwork Skills

Communication Skills

Sales Approach

Ability to Work to Deadlines

Job description

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We are working with a Prestige Car Dealership, who are actively looking for a Service Advisor to join their friendly team.

Salary – £25,000 Basic OTE £40,000

Senior Service Advisor Duties include:

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers' onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work, and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer-led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect you to demonstrate some skills that will prove very beneficial in the position, including:

• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving license.

In particular, my client is looking for someone with strong customer service skills, excellent customer rapport, the ability to deliver great CSI results, and confidence with upsell opportunities.