Senior Service Advisor

Perfect Placement; Askam-in-Furness; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

30 days holiday including Bank Holiday

Uniform provided and free parking

Ongoing training and development

Discounted vehicle maintenance

Friendly and professional environment

Job summary

Perfect Placement is seeking a Senior Service Advisor for a reputable dealership in Askam-in-Furness, Cumbria. The role focuses on coordinating the service department, delivering outstanding customer service, and improving operational efficiency within a supportive team environment.

You will manage workflow, supervise the service administration team, and liaise with technicians to obtain authorisation and accurate estimates.

Qualifications

• Proven experience as a Service Advisor within the motor trade industry.
• Strong customer service and communication skills.
• Excellent organisational and administrative abilities.
• Full UK driving licence and willingness to undergo police vetting.

Responsibilities

• Coordinate the service department and support management, technicians and admin staff.
• Deliver exceptional customer service to enhance satisfaction and loyalty.
• Manage workflow, productivity and job allocation within the service team.
• Develop and improve processes to increase efficiency and profitability.
• Supervise the service administration team and ensure cross‑department communication.
• Liaise with technicians and customers to establish work requirements and authorisation.
• Raise job cards, prepare estimates and ensure pricing accuracy.
• Maintain customer and vehicle records with thorough documentation.
• Monitor ongoing jobs and escalate issues to ensure timely completion.
• Ensure compliance with health and safety regulations and company policies.

Skills

Customer service

Communication

Team leadership

IT systems

Job description

We are seeking a highly skilled and experienced Senior Service Advisor to join our well-established client’s reputable dealership in Askam-in-Furness, Cumbria. This is an excellent opportunity for a motivated motor trade professional to progress their career within a friendly and professional team environment.

Benefits of the Senior Service Advisor:

• Competitive salary of up to £35,000 per annum
• 30 days holiday including Bank Holidays
• Ongoing training and development opportunities
• Uniform provided and free parking
• Discounted vehicle maintenance
• Friendly and professional working environment

Duties of the Senior Service Advisor:

• Coordinate the service department, providing support to management, technicians, and administrative staff
• Deliver exceptional customer service to enhance customer satisfaction and loyalty
• Manage workflow, productivity, and job allocation within the service team
• Develop and improve operational processes to increase efficiency and profitability
• Supervise the service administration team, ensuring effective communication across departments
• Liaise with technicians and customers to establish work requirements and obtain authorisation
• Raise job cards, prepare accurate customer estimates, and ensure pricing accuracy
• Maintain comprehensive documentation and update customer and vehicle records
• Monitor ongoing jobs, elevate issues promptly, and ensure timely completion
• Ensure compliance with health and safety regulations and company policies

Requirements of the Senior Service Advisor:

• Proven experience as a Service Advisor within the motor trade industry
• Strong customer service and communication skills
• Proficiency in numeracy, literacy, and IT systems
• Ability to analyse data for KPI reporting and process improvements
• Enthusiastic, motivated, and team-oriented mentality
• Previous supervisory experience is desirable but not essential; a strong tenure as a Service Advisor will be considered
• Excellent organisational and administrative skills as theSenior Service Advisor
• Full UK driving licence and willingness to undergo police vetting