Senior Service Advisor

Perfect Placement; Birchanger; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Base salary £35k

OTE over £40k

One in six Saturdays

Career progression

Ongoing training

Job summary

Perfect Placement is recruiting a Senior Service Advisor for a well-established dealership specialising in classic, sports, and performance vehicles in the United Kingdom. The role acts as the key link between customers, technicians and management, guiding the service journey from initial enquiry to vehicle collection.

The position offers a basic salary of £35,000 per annum with uncapped OTE over £40,000, Monday to Friday, 7:30am to 5:30pm, and one in six Saturdays, 9am to 3pm.

Qualifications

• Previous experience as a Service Advisor in automotive.
• Experience with premium, classic or performance vehicles.
• Excellent organisational and communication skills.
• Ability to manage multiple jobs and prioritise workloads.
• Familiarity with workshop management systems and computer literacy.

Responsibilities

• Manage customer enquiries, bookings and workshop appointments from initial contact through to vehicle collection.
• Act as the primary point of contact for clients, maintaining clear and professional communication.
• Prepare detailed estimates, quotations and invoices for servicing, repairs, and additional work.
• Liaise with technicians to diagnose vehicle issues and communicate technical information effectively to clients.
• Obtain authorisation for additional work and keep customers informed on progress and costs.
• Coordinate workshop schedules to ensure timely completion of jobs within agreed timescales.
• Review technician reports, ensuring all work is accurately documented and invoiced.
• Liaise with parts departments to ensure availability of necessary components.
• Oversee vehicle collection and delivery logistics, maintaining high standards of customer care.
• Build and nurture long‑term relationships with clients, identifying opportunities for additional maintenance or upgrades.

Skills

Proven experience as a Service Advisor

Experience with classic/premium/herit

Organisational skills

Communication skills

Multitasking/Prioritisation

Workshop management systems

Job description

We are recruiting on behalf of our client, a well-established dealership specialising in classic, sports, and performance vehicles, for the position of Senior Service Advisor. This Senior Service Advisor role offers an excellent opportunity for experienced automotive professionals to join a reputable company committed to delivering exceptional customer service and technical excellence. The successful individual will serve as the key intermediary between customers, technicians, and management, ensuring a seamless journey from initial enquiry to vehicle collection.

Benefits include:

• Basic salary of £35,000 per annum, with an uncapped OTE exceeding £40,000
• Monday to Friday working hours from 7:30am to 5:30pm
• One in six Saturdays, 9am to 3pm, with time off during the week
• Opportunity to work with a diverse fleet of historic, classic, and high-performance vehicles
• Supportive team environment with potential for career progression within a specialist automotive setting
• Access to ongoing professional development and training

Duties of a Senior Service Advisor:

• Manage customer enquiries, bookings, and workshop appointments efficiently from initial contact through to vehicle collection
• Act as the primary point of contact for clients, maintaining clear and professional communication at all times
• Prepare detailed estimates, quotations, and invoices for servicing, repairs, and additional work
• Liaise with technicians to diagnose vehicle issues and communicate technical information effectively to clients
• Obtain authorisation for additional work and keep customers informed on progress and costs
• Coordinate workshop schedules to ensure timely completion of jobs within agreed timescales as aSenior Service Advisor
• Review technician reports, ensuring all work is accurately documented and invoiced
• Liaise with parts departments to ensure availability of necessary components
• Oversee vehicle collection and delivery logistics, maintaining high standards of customer care
• Build and nurture long‑term relationships with clients, identifying opportunities for additional maintenance or upgrades

Requirements of a Senior Service Advisor:

• Proven experience as a Service Advisor or in a similar customer‑facing role within the automotive industry
• Preference for individuals with experience working on premium, classic, or performance vehicles
• Excellent organisational skills and strong attention to detail
• Effective verbal and written communication skills
• Ability to manage multiple jobs simultaneously and prioritise workload effectively
• Familiarity with workshop management systems and computer literacy
• Genuine passion for classic, sports, and high‑performance cars

If you are motivated to advance your career within a prestigious automotive environment and possess the skills outlined above, we invite you to apply.