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Perfect Placement UK Ltd; Askam-in-Furness; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

30 days holiday

Training & development

Uniform & parking

Discounted maintenance

Friendly environment

Job summary

Perfect Placement UK Ltd is seeking a highly skilled and experienced Senior Service Advisor to join a reputable dealership in Askam-in-Furness, Cumbria. This role offers the opportunity to progress within a friendly, professional team environment in the motor trade.

You will coordinate the service department, deliver exceptional customer service, manage workflow and supervise the service administration team, while maintaining accurate documentation and compliance with health and safety policies.

Qualifications

• Proven experience as a Service Advisor within the motor trade industry.
• Strong customer service and communication skills.
• Proficiency in numeracy, literacy, and IT systems.
• Ability to analyse data for KPI reporting and process improvements.

Responsibilities

• Coordinate the service department, providing support to management, technicians, and administrative staff.
• Deliver exceptional customer service to enhance customer satisfaction and loyalty.
• Manage workflow, productivity, and job allocation within the service team.
• Develop and improve operational processes to increase efficiency and profitability.
• Supervise the service administration team, ensuring effective communication across departments.
• Liaise with technicians and customers to establish work requirements and obtain authorisation.
• Raise job cards, prepare accurate customer estimates, and ensure pricing accuracy.
• Maintain comprehensive documentation and update customer and vehicle records.
• Monitor ongoing jobs, elevate issues promptly, and ensure timely completion.
• Ensure compliance with health and safety regulations and company policies.

Skills

Senior Service Advisor

Job description

We are seeking a highly skilled and experienced Senior Service Advisor to join our well-established client's reputable dealership in Askam-in-Furness, Cumbria. This is an excellent opportunity for a motivated motor trade professional to progress their career within a friendly and professional team environment.

Benefits of the Senior Service Advisor:

• Competitive salary of up to £35,000 per annum
• 30 days holiday including Bank Holidays
• Ongoing training and development opportunities
• Uniform provided and free parking
• Discounted vehicle maintenance
• Friendly and professional working environment

Duties of the Senior Service Advisor:

• Coordinate the service department, providing support to management, technicians, and administrative staff
• Deliver exceptional customer service to enhance customer satisfaction and loyalty
• Manage workflow, productivity, and job allocation within the service team
• Develop and improve operational processes to increase efficiency and profitability
• Supervise the service administration team, ensuring effective communication across departments
• Liaise with technicians and customers to establish work requirements and obtain authorisation
• Raise job cards, prepare accurate customer estimates, and ensure pricing accuracy
• Maintain comprehensive documentation and update customer and vehicle records
• Monitor ongoing jobs, elevate issues promptly, and ensure timely completion
• Ensure compliance with health and safety regulations and company policies

Requirements of the Senior Service Advisor:

• Proven experience as a Service Advisor within the motor trade industry
• Strong customer service and communication skills
• Proficiency in numeracy, literacy, and IT systems
• Ability to analyse data for KPI reporting and process improvements
• Enthusiastic, motivated, and team-oriented mentality
• Previous supervisory experience is desirable but not essential; a strong tenure as a Service Advisor will be considered
• Excellent organisational and administrative skills as the Senior Service Advisor
• Full UK driving licence and willingness to undergo police vetting