Senior Service Advisor

Allscreens Nationwide Ltd; Crawley; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Salary up to £37,700

Training & development

Profit sharing

Holiday entitlement

Career progression

Employee discounts

Job summary

Allscreens Nationwide Ltd in Crawley is seeking a highly motivated Senior Service Advisor for a reputable dealership. The role focuses on delivering exceptional customer service, coordinating servicing/repairs and ensuring accurate documentation.

You will liaise with technicians and parts staff to streamline workshop operations and manage handovers efficiently. The position offers a competitive salary up to £37,700 per year plus bonus potential, ongoing training, and employee benefits designed

Qualifications

• Proven experience as a Service Advisor in a motor dealership.
• Strong communication and customer care skills.
• Excellent organisational abilities with high attention to detail.

Responsibilities

• Greet customers in person and by phone with professional service.
• Book and manage vehicle servicing, repairs and maintenance.
• Prepare and verify repair orders with accurate documentation.
• Record vehicle condition and customer requirements at check-in.
• Keep customers updated and obtain approval for additional work.
• Explain repair recommendations clearly and confidently.
• Coordinate with technicians, workshop controllers and parts staff.
• Arrange vehicle collections, deliveries and handovers.
• Review vehicle history for preventative maintenance opportunities.
• Support daily operations and deliver outstanding customer service.

Skills

Customer service

Communication

Organisation

Tools

Kerridge/Keyloop

Job description

We are currently seeking a highly motivated and experienced Senior Service Advisor to join our client’s reputable dealership in Crawley, West Sussex. This is an exceptional opportunity for an automotive professional with a proven track record in service advising to advance their career within a dynamic and customer-focused environment.

Our client offers a competitive remuneration package, comprehensive training schemes, and excellent career development opportunities. The successful individual will work within a supportive team dedicated to delivering the highest standards of customer service and operational efficiency.

Benefits of the Senior Service Advisor:

• A basic salary of up to £37,700 per annum, with performance-based bonus potential
• Continuous manufacturer training and professional development programmes
• Profit sharing and a full range of employee benefits
• Holiday entitlement increasing with length of service
• A supportive work environment fostering career progression
• Access to employee discounts, including salary sacrifice schemes for electric vehicles

Duties of the Senior Service Advisor:

• Greet customers both in person and via phone, providing professional and courteous service
• Book and manage vehicle servicing, repairs, and maintenance using dealership management systems
• Prepare and verify repair orders, ensuring accuracy and detailed documentation
• Conduct vehicle check-ins, recording condition and customer requirements accurately
• Keep customers updated throughout the repair process and obtain approval for additional work
• Explain repair and maintenance recommendations clearly and confidently
• Liaise with Technicians, Workshop Controllers, and Parts staff to ensure smooth workshop operations
• Arrange vehicle collections, deliveries, and customer handovers efficiently
• Review vehicle history to identify preventative maintenance opportunities
• Support daily departmental operations and assist with administrative duties
• Deliver outstanding customer service at all times

Requirements of the Senior Service Advisor:

• Proven experience as a Service Advisor within a motor dealership, ideally with commercial vehicles
• Strong communication and customer care skills
• Excellent organisational abilities with high attention to detail
• Proficiency in dealership management software; Kerridge or Keyloop experience is advantageous
• Full UK Driving Licence