Service Advisor

Allscreens Nationwide Ltd; Bicester; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Bonus up to £4,000

Overtime available

30 days leave

Training & development

Staff discounts

Cycle to work

Pension

Maternity/Paternity pay

Family-run business

Job summary

A busy commercial vehicle dealership in Bicester is seeking a highly skilled Vehicle Service Advisor to join their team. This customer-focused role aims to maximise workshop profitability and client satisfaction while working within a friendly family-run automotive group.

Benefits include a salary of £28,000–£34,000, up to £4,000 bonus, optional overtime, extensive holiday entitlement, training programmes, staff discounts, pension, and maternity/paternity pay.

Qualifications

• Prior experience as a Vehicle Service Advisor is highly desirable.
• Strong customer service skills with excellent communication abilities.
• Organisational and IT skills; Kerridge/Keyloop DMS is advantageous.
• Knowledge of commercial vehicles and relevant industry experience.
• A valid UK driving licence with minimal points.
• Ability to work effectively within a team environment and handle multiple customer enquiries.

Responsibilities

• Ensure smooth operation of the Service Department, promoting profitability and customer satisfaction.
• Deal with customers directly, providing expert advice and ensuring a positive experience.
• Book vehicle service appointments, balancing workshop capacity and customer convenience.
• Identify customer requirements and produce accurate, fully inclusive quotations.
• Create detailed job cards, estimates, invoices, and warranty documentation, adhering to manufacturer policies.
• Offer clear explanations of work carried out and identify additional sales and warranty opportunities.
• Liaise with parts department to ensure the availability of parts for customer jobs.
• Record all work requirements accurately, including retail, warranty, internal, and non-chargeable repairs.
• Maintain high standards of customer communication and service delivery.

Skills

Customer service

Communication skills

Teamwork

IT skills

Driving licence (UK)

Tools

Kerridge/Keyloop DMS

Job description

We are currently seeking a highly skilled and customer-focused Vehicle Service Advisor to join our client's busy commercial vehicle dealership in Bicester. This is an excellent opportunity for an experienced professional to develop their career within a reputable, family-run automotive group with a history of over 50 years of success.

Our client, a well-established commercial vehicle dealer group, is recruiting for a Vehicle Service Advisor to ensure the efficient operation of their Service Department in Bicester. The successful individual will deliver exceptional customer service, maximise workshop profitability, and maintain high levels of client satisfaction. This role involves working as part of a friendly, professional team, reporting directly to the Service Manager.

Benefits of the Service Advisor:

• Competitive starting salary of £28,000 to £34,000 per annum, based on experience
• Performance-related bonus of up to £4,000 annually
• Optional overtime paid at time and a half
• 30 days annual leave inclusive of bank holidays, with holiday allowance increasing with service
• Enhanced holiday entitlement
• Manufacturer-accredited training and development programmes
• Staff purchase discounts and cycle-to-work scheme
• Maternity and paternity pay
• Company pension scheme
• Opportunity to join a highly regarded family-run business operating across Southern England

Duties of the Service Advisor:

• Ensure smooth operation of the Service Department, promoting profitability and customer satisfaction
• Deal with customers directly, providing expert advice and ensuring a positive experience
• Book vehicle service appointments, balancing workshop capacity and customer convenience
• Identify customer requirements and produce accurate, fully inclusive quotations
• Create detailed job cards, estimates, invoices, and warranty documentation, adhering to manufacturer policies
• Offer clear explanations of work carried out and identify additional sales and warranty opportunities
• Liaise with parts department to ensure the availability of parts for customer jobs
• Record all work requirements accurately, including retail, warranty, internal, and non-chargeable repairs
• Maintain high standards of customer communication and service delivery

Requirements of the Service Advisor:

• Prior experience as a Vehicle Service Advisor is highly desirable
• Strong customer service skills with excellent communication abilities
• Organisational and IT skills; experience with Kerridge/Keyloop DMS is advantageous
• Knowledge of commercial vehicles and relevant industry experience
• A valid UK driving licence with minimal points
• Ability to work effectively within a team environment and handle multiple customer enquiries