Senior Service Advisor - Automotive

Additional Resources; Crawley; On-site; GBP 33,858 - 41,382; Full time

Benefits offered by this job

Profit sharing

Sick pay

Death in service

Cycle to work

Staff referral bonus

Long service holiday

Birthday leave

Employee assistance programme

Employee discount scheme

EV salary sacrifice

Job summary

Additional Resources Ltd is hiring a Senior Service Advisor for a well-established commercial vehicle dealership in Crawley. You will lead the Service Advisor team, manage after-sales operations and ensure a high standard of customer service during vehicle servicing and repairs.

This full-time role offers a salary up to £37,620 for a 46.5 hour week, plus a bonus of up to £1,720 and a comprehensive benefits package including holiday entitlement, pension and employee discounts.

Qualifications

• Previously worked as a Service Advisor or similar role.
• Experience in the automotive industry.
• Experience leading or coaching a team.
• Excellent customer service and communication skills.
• Strong organisational skills with attention to detail.
• Good IT and administrative skills.
• Full UK driving licence.

Responsibilities

• Overseeing the daily operation of the Service Reception.
• Providing a professional service to customers in person and over the telephone.
• Scheduling vehicle servicing, maintenance and repair appointments.
• Preparing and managing repair orders using the dealership management system.
• Completing vehicle check-in procedures and recording customer requirements.
• Keeping customers informed throughout the repair process.
• Obtaining approval for additional repair work where required.
• Coordinating vehicle collections, deliveries and handovers.
• Explaining completed work and advising customers on future maintenance requirements.
• Reviewing vehicle service histories and identifying maintenance and upselling opportunities.

Skills

Service Advisor experience

Automotive industry experience

Team leadership

Customer service

Communication skills

Organisational skills

IT skills

Driving licence

Tools

Dealership management system

Job description

An opportunity has arisen for a Senior Service Advisor to join a well-established vehicle dealership, specialising in the sales, servicing and maintenance of commercial vehicles.

As a Senior Service Advisor, you will lead the Service Advisor team while ensuring an efficient after-sales operation and delivering excellent customer experience.

This full-time, permanent role offers a salary up to £37,620 for 46.5 hours work week plus performance-related bonus of up to £1,720 per annum and benefits.

You will be responsible for:

• Overseeing the daily operation of the Service Reception.
• Providing a professional service to customers in person and over the telephone.
• Scheduling vehicle servicing, maintenance and repair appointments.
• Preparing and managing repair orders using the dealership management system.
• Completing vehicle check-in procedures and recording customer requirements.
• Keeping customers informed throughout the repair process.
• Obtaining approval for additional repair work where required.
• Coordinating vehicle collections, deliveries and handovers.
• Explaining completed work and advising customers on future maintenance requirements.
• Reviewing vehicle service histories and identifying maintenance and upselling opportunities.

What we are looking for:

• Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role.
• Prior experience working within automotive industry.
• Background in leading, coaching or supporting a team.
• Excellent customer service and communication skills.
• Strong organisational skills with excellent attention to detail.
• Good IT and administrative skills.
• Full UK driving licence.

Working Pattern:

• Monday to Friday, 8:00am - 6:00pm.
• 1 in 4 Saturdays: 7:00am - 1:00pm

Whats on offer:

• Competitive salary
• 22 days annual leave plus bank holidays
• Group Profit Share Scheme
• Company Sick Pay Scheme
• Death in Service benefit
• Cycle to Work Scheme
• Staff referral bonus (up to £1,000)
• Long service holiday rewards
• Birthday leave
• Seasonal staff gifts
• Employee Assistance Programme
• Employee discount scheme
• Electric Vehicle Salary Sacrifice Scheme
• Mercedes-Benz manufacturer training and ongoing professional development

This is a fantastic opportunity for a Senior Service Advisor to join a respected commercial vehicle business offering ongoing development and excellent employee benefits.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.