Senior Service Advisor

Jobs4; Bishop's Stortford; Sur place; GBP 32 000 - 39 000; Plein temps

Avantages offerts par ce poste

Basic salary £35,000 p.a.

OTE > £40,000

Mon-Fri 7:30–17:30

One in six Saturdays 9:00–15:00

Career progression opportunities

Ongoing professional development

Résumé du poste

Jobs4 is recruiting a Senior Service Advisor for a well-established dealership in the UK, focusing on classic, sport, and high-performance vehicles. You will act as the main liaison between customers, technicians, and management, guiding journeys from enquiry to vehicle handover.

Key duties include creating estimates, coordinating workshop schedules, and ensuring accurate invoicing while building lasting client relationships and seeking maintenance opportunities.

Qualifications

• Proven experience as a Service Advisor or similar role in automotive

Responsabilités

• Manage customer enquiries, bookings, and workshop appointments from initial contact to vehicle collection

Connaissances

Customer service

Automotive experience

Premium/classic vehicles

Organizational skills

Communication

Multitasking

Workshop systems

Passion for classic/high-performance

Outils

Workshop management software

Description du poste

Job Description

We are recruiting on behalf of our client, a well-established dealership specialising in classic, sports, and performance vehicles, for the position of Senior Service Advisor. This Senior Service Advisor role offers an excellent opportunity for experienced automotive professionals to join a reputable company committed to delivering exceptional customer service and technical excellence. The successful individual will serve as the key intermediary between customers, technicians, and management, ensuring a seamless journey from initial enquiry to vehicle collection.

Benefits include:

• Basic salary of £35,000 per annum, with an uncapped OTE exceeding £40,000
• Monday to Friday working hours from 7:30am to 5:30pm
• One in six Saturdays, 9am to 3pm, with time off during the week
• Opportunity to work with a diverse fleet of historic, classic, and high-performance vehicles
• Supportive team environment with potential for career progression within a specialist automotive setting
• Access to ongoing professional development and training

Duties of a Senior Service Advisor:

• Manage customer enquiries, bookings, and workshop appointments efficiently from initial contact through to vehicle collection
• Act as the primary point of contact for clients, maintaining clear and professional communication at all times
• Prepare detailed estimates, quotations, and invoices for servicing, repairs, and additional work
• Liaise with technicians to diagnose vehicle issues and communicate technical information effectively to clients
• Obtain authorisation for additional work and keep customers informed on progress and costs
• Coordinate workshop schedules to ensure timely completion of jobs within agreed timescales as aSenior Service Advisor
• Review technician reports, ensuring all work is accurately documented and invoiced
• Liaise with parts departments to ensure availability of necessary components
• Oversee vehicle collection and delivery logistics, maintaining high standards of customer care
• Build and nurture long-term relationships with clients, identifying opportunities for additional maintenance or upgrades

Requirements of a Senior Service Advisor:

• Proven experience as a Service Advisor or in a similar customer-facing role within the automotive industry
• Preference for individuals with experience working on premium, classic, or performance vehicles
• Excellent organisational skills and strong attention to detail
• Effective verbal and written communication skills
• Ability to manage multiple jobs simultaneously and prioritise workload effectively
• Familiarity with workshop management systems and computer literacy
• Genuine passion for classic, sports, and high-performance cars