Senior Service Advisor

Pybus Recruitment Ltd; Leeds; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

£30,000 base salary

Uncapped commission

Realistic OTE £32,000-£33,000

Full-time role

Supportive team

Job summary

Pybus Recruitment Ltd is seeking a Senior Service Advisor in Leeds to join a well-established dealership. The role focuses on delivering exceptional service from booking to vehicle collection, with a structured schedule and a customer-centric approach.

The position offers £30,000 base salary plus uncapped commission, realistic OTE £32,000-£33,000, and a full-time permanent contract. You will work Tuesday to Friday 9:00am - 6:00pm, Saturday 9:00am - 5:00pm, with Sundays and Mondays off.

Qualifications

• Minimum 3 years' experience as a Service Advisor in a car or motorcycle dealership.
• Excellent communication and customer service skills.
• Strong organisational abilities and attention to detail.
• Professional and positive attitude.
• Experience working within a fast-paced dealership environment.
• Proven ability to build strong customer relationships.

Responsibilities

• Managing customer service and repair bookings.
• Providing customers with regular updates on progress of their vehicle.
• Preparing estimates, invoices and service documentation.
• Liaising with workshop technicians to ensure work is completed efficiently.
• Identifying and promoting additional service and aftersales opportunities.
• Resolving customer queries and maintaining high levels of customer satisfaction.
• Supporting the department in achieving performance targets.

Skills

Communication skills

Customer service

Organisation

Attention to detail

Professional attitude

Fast-paced environment

Customer relationship building

Job description

Senior Service Advisor Leeds

£30,000 Basic Salary + Uncapped Commission (Realistic OTE £32,000-£33,000) Full Time | Permanent

Working Hours

• Tuesday to Friday: 9:00am - 6:00pm
• Saturday: 9:00am - 5:00pm
• Sundays and Mondays off
• Candidates must be able to work every Saturday

Our client, a well-established and highly respected dealership, is seeking an experienced Senior Service Advisor to join their busy aftersales team in Leeds.

This is an excellent opportunity for a customer-focused automotive professional looking to join a reputable dealership where exceptional customer service and teamwork are at the heart of the business.

The Role

As a Senior Service Advisor, you will act as the primary point of contact for customers visiting the service department, ensuring a seamless experience from booking through to vehicle collection.

Key responsibilities include:

• Managing customer service and repair bookings
• Providing customers with regular updates on the progress of their vehicle
• Preparing estimates, invoices and service documentation
• Liaising with workshop technicians to ensure work is completed efficiently
• Identifying and promoting additional service and aftersales opportunities
• Resolving customer queries and maintaining high levels of customer satisfaction
• Supporting the department in achieving performance targets

If you're an experienced Service Advisor looking for a new challenge and want to join a thriving dealership operation, we'd love to hear from you.

Requirements

About You

To be considered for this position, you will have:

• A minimum of 3 years' experience as a Service Advisor within a car or motorcycle dealership
• Excellent communication and customer service skills
• Strong organisational abilities and attention to detail
• A professional and positive attitude
• Experience working within a fast-paced dealership environment
• A proven ability to build strong customer relationships

Benefits

Package

• £30,000 basic salary
• Uncapped commission structure
• Realistic OTE of £32,000-£33,000
• Full-time, permanent position
• Opportunity to join a successful and supportive team