Senior Service Advisor

Jago Consultants; Basingstoke; On-site; GBP 32,000 - 40,000; Full time

Job summary

Jago Consultants is seeking an Assistant Service Manager / Service Reception Manager for a main dealer motor garage in the Basingstoke area of Hampshire. Salary around £36,000 OTE.

The role is full-time, Monday to Friday 8am–6pm with a one-hour lunch, and Saturday mornings (8am–1pm) when Service Advisors are unavailable. You should have prior experience in a similar role or as a Senior Service Advisor, Service Manager, or Workshop Controller, with a proven ability to lead and develop a team

Qualifications

• Leadership qualities and ability to motivate a team.
• Strong customer-facing skills with a brand image focus.
• Proven stability in career path and experience in service departments.

Responsibilities

• Lead by example daily and drive service department performance.
• Oversee front-of-house operations in absence of Service Manager.
• Coach and motivate staff to deliver high-quality service.
• Ensure Vehicle Health Checks, upsell opportunities and follow-up on deferred work.

Skills

Leadership

Team motivation

Customer service orientation

Job description

Assistant Service Manager / Service Reception Manager required by my Main Dealer Motor Garage based in the Basingstoke area of Hampshire.

Job Role – Assistant Service Manager / Service Reception Manager

Salary circa 36k OTE

Hours: Full-time (Monday to Friday: 8am to 6pm with 1 hour for lunch. Saturday morning cover only in the absence of Service Advisors: 8am to 1pm)

You will have previously worked in a similar role, or perhaps a Service Manager, Front of House Manager, Workshop Controller or Senior Service Advisor.

• You will need to lead by example on a daily basis
• Have an enthusiastic and passionate personality to drive and motivate your team.
• You will be expected to help resolve staff and customer concerns as they arise and take responsibility for hitting business objectives.
• To oversee all aspects of the Service Department operations in the absence of the service manager
• To challenge and drive the performance of the front‑of‑house staff
• Managing, coaching and motivating employees to ensure a high quality of staff.
• Assist with Monitoring performance against agreed targets.
• Ensuring correct completion of Vehicle Health Checks, up sell conversions and follow up of unsold, deferred work process.

About You:

• Preferably a minimum of 3-years experience as a Senior Service Advisor / Workshop Controller / Service Reception Manager / Assistant Service Manager who is highly successful in their current position or already in a similar role
• You will need to be a ‘leader’ of people and an ambassador for the brand and dealer group
• Can demonstrate a stable career path
• Be capable of balancing the hands‑on approach of helping your team, along with running the department when the Service Manager is unavailable.

This is a superb position with an industry leading dealer group.