Aftersales Manager

Jago Consultants; Basingstoke; On-site; GBP 55,000 - 70,000; Full time

Job summary

Aftersales Manager role in Hampshire area near Basingstoke for a busy main dealership. You will oversee the Service Department and drive customer satisfaction while leading and coaching the team to deliver exceptional service.

Responsibilities include performance management, cost controls, KPI monitoring, recruitment oversight and ensuring consistent service quality. Long-term career progression and rewarding package offered.

Qualifications

• Experience as a Service Manager or Aftersales Manager.
• Proven leadership and staff development.
• Strong cost control and KPI monitoring.
• Ambassador for the Brand and Dealer group.

Responsibilities

• Oversee all aspects of the Service Department operations.
• Review CSI surveys and monitor customer satisfaction.
• Challenge and drive performance of the Service department staff.
• Coach and motivate your team to build long-term staff delight and progression.
• Control recruitment when required and monitor budgets.
• Analyze performance to identify weaknesses and guide targeted activity.
• Review Service KPIs regularly to track trends.

Skills

Leadership

People management

Team coaching

Budget management

Customer service focus

Job description

Aftersales Manager – Hampshire Area close to Basingstoke

Our client is a busy main dealership who are looking to recruit an experienced and successful Aftersales Manager to run their service department.

To oversee all aspects of the Service Department operations

Reviewing CSI surveys and other measures for monitoring customer satisfaction

To challenge and drive the performance of the Service department staff

Manage, coach and motivate your team to build long-term staff delight and potential progression

Controlling costs for the department

Monitoring performance against agreed targets / budgets

To control the recruitment process, as required

Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.

Review Service KPIs on a regular basis to track / monitor performance and identify trends

Previous experience as a Service Manager or Aftersales Manager who is successful in their current position

You will need to be a ‘leader’ of people and an ambassador for the Brand and Dealer group.

Can demonstrate a stable career path.

In return you will be working in excellent facilities, for a company who can offer long-term career progression and a rewarding package