Assistant Service Manager

Perfect Placement UK Ltd; Epsom and Ewell; On-site; GBP 38,000 - 40,000; Full time

Benefits offered by this job

Car benefit scheme

23 days holiday + bank holidays

Job summary

Perfect Placement UK Ltd is recruiting an Assistant Service Manager for a car dealership in Epsom. The role leads a Service Reception team, delivering high standards of customer service and operational efficiency within an established group.

You'll work 45 hours per week (plus Saturdays on a rota) with a basic salary of £38,000–£40,000 and achievable bonuses, with an OTE around £46,000. A car benefit scheme is available.

Qualifications

• Proven experience in senior service roles within the motor trade.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Knowledge of Kerridge or Pinnacle DMS.

Responsibilities

• Oversee the Service Reception to deliver excellent customer service.
• Lead a team to ensure smooth daily operations and satisfaction.
• Support the Service Department with admin tasks, liaison, and staff development.
• Ensure compliance with policies and manufacturer standards.
• Handle customer enquiries and resolve issues promptly.
• Contribute to continuous improvement of service processes.
• Assist in training and development of team members.

Skills

Leadership

Customer service

Team management

Communication

Organisational skills

Tools

Kerridge DMS

Pinnacle DMS

Job description

We are currently recruiting for a Assistant Service Manager on behalf of a car dealership located in Epsom. This is an excellent opportunity for an experienced motor trade professional to join a reputable team and progress their career within a well-established group. The ideal individual will demonstrate enthusiasm, professionalism, and a strong knowledge of service management to ensure exceptional customer service and operational efficiency.

• Hours: 45 Hours per week + Saturdays on a rota
• Competitive basic salary between £38,000 and £40,000 per annum with achievable bonuses, with an overall OTE of approximately £46,000
• 45 hours per week, Monday to Friday, with Saturdays on a rota basis
• 23 days plus bank holidays for rest and leisure
• Support for a car benefit scheme if desired by the successful individual
• Internal promotion opportunities within a growing group
• Supportive and professional work environment

Duties

• Overseeing the Service Reception department to deliver excellent customer service
• Managing a team to ensure smooth daily operations and customer satisfaction
• Supporting the Service Department with administrative tasks, customer liaison, recruitment and staff development
• Ensuring compliance with company policies and manufacturer standards
• Handling customer enquiries and resolving issues promptly
• Contributing to the continuous improvement of service processes
• Assisting in the training and development of team members

Requirements

• Proven experience as a Senior Service Advisor, Assistant Service Manager or Service Manager in the motor trade
• Enthusiastic, motivated, and upbeat personality
• Strong organisational and leadership skills
• Knowledge of Kerridge or Pinnacle DMS or similar dealership management systems
• Local to Epsom or willing to commute
• Professional approach with the ability to work well under pressure
• Confident communication and customer service skills