Assistant Service Manager

Jago Consultants; Maidstone; On-site; GBP 27,000 - 33,000; Full time

Job summary

Jago Consultants is seeking an Assistant Service Manager / Service Reception Manager for a position in Maidstone, Kent. Salary circa £27k basic with £33k OTE, reflecting a combination of base pay and on-target earnings.

The successful candidate will lead by example, motivate the team, and drive excellent customer service while ensuring smooth operation of the service department in the manager's absence. A proven track record in a similar role is preferred.

Qualifications

• Minimum 3 years in Senior Service Advisor / Workshop Controller / Service Reception Manager role.
• Experience leading a service team and representing the brand.

Responsibilities

• Lead by example on a daily basis.
• Resolve staff and customer concerns as they arise and hit business objectives.
• Oversee all Service Department operations in the absence of the Service Manager.
• Drive performance of front-of-house staff.
• Coach and motivate employees to ensure high-quality staff.
• Monitor performance against agreed targets.
• Ensure Vehicle Health Checks, upsell conversions, and follow-up of unsold work.

Skills

Leadership

Team motivation

Customer service

Problem solving

Staff development

Job description

Job Role – Assistant Service Manager / Service Reception Manager

Job Location – Maidstone, Kent

Salary circa 27k basic / 33k OTE

You previous experience will have been in a similar role, or perhaps a Service Manager, Front of House Manager, Workshop Controller or Senior Service Advisor.

• You will need to lead by example on a daily basis
• Have an enthusiastic and passionate personality to drive and motivate your team.
• You will be expected to help resolve staff and customer concerns as they arise and take responsibility for hitting business objectives.
• To oversee all aspects of the Service Department operations in the absence of the service manager
• To challenge and drive the performance of the front-of-house staff
• Managing, coaching and motivating employees to ensure a high quality of staff.
• Assist with Monitoring performance against agreed targets.
• Ensuring correct completion of Vehicle Health Checks, up sell conversions and follow up of unsold, deferred work process.

About You:

• Preferably a minimum of 3-years experience as a Senior Service Advisor / Workshop Controller / Service Reception Manager / Assistant Service Manager who is highly successful in their current position or already in a similar role
• You will need to be a ‘leader’ of people and an ambassador for the brand and dealer group
• Can demonstrate a stable career path
• Be capable of balancing the hands-on approach of helping your team, along with running the department when the Service Manager is unavailable.

This is a superb position with an industry leading dealer group.

Assistant Service Manager • Maidstone, GB