Service Advisor

Jago Consultants; Reading; Presencial; GBP 26 000 - 32 000; Tempo integral

Resumo da oferta

Main Car Dealership in Reading, Berkshire, seeks a Service Advisor to join their friendly team. The role offers a £26k basic salary with an OTE around £32k and involves advising customers on services, costs, and timescales, plus upselling where appropriate.

The ideal candidate will have experience as a Service Advisor in a motor garage and hold a full driving licence, delivering high standards of customer service and CSI results.

Qualificações

• Experience as a Service Advisor in a motor garage.
• Full clean driving licence.

Responsabilidades

• Explain service and repair work to customers professionally.
• Advise on estimated repair costs.
• Upsell relevant products to customers.
• Explain timescales and collection arrangements.
• Produce job cards on in-house system.
• Update customer and vehicle records.
• Document warranty work per manufacturer policy.
• Prepare and finish invoices.

Conhecimentos

Customer service

Upselling

Communication

CSI focus

Descrição da oferta de emprego

We are working with a Main Car Dealership who are actively looking for a Service Advisor to join there friendly team. Reading area of Berkshire.

Job Role – Motor Vehicle Service Advisor

Salary – 26k basic with an OTE of around 32k

Senior Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Service Advisor position you will have:

• Previous experience working as a Service Advisor within a motor garage
• Full driving licence

As a Senior Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.