Senior Sales & Logistics Coordinator / Sales & Logistics Team Leader

Elite Personnel Ltd; Gravelly Hill; On-site; GBP 35,000 - 45,000; Full time

Job summary

A growing manufacturing and distribution company in Gravelly Hill is seeking a Senior Sales & Logistics Coordinator to lead sales operations and logistics coordination. The ideal candidate is highly organized with strong communication skills and experience in fast-paced environments. This role includes supervising a team of sales coordinators, managing customer relations, and ensuring smooth logistics processes. Competitive benefits include free parking and 25 days leave.

Benefits

Free parking

25 days annual leave plus bank holidays

Pension

Free tea and coffee

Qualifications

• Experience in a manufacturing, distribution, or engineering services environment.
• Proven experience dealing with customers and suppliers.
• Strong communication skills—written and verbal.

Responsibilities

• Manage incoming sales enquiries and provide accurate product information.
• Coordinate with manufacturing and dispatch teams to ensure deadlines are met.
• Act as the first point of contact for service requests and urgent breakdowns.

Skills

Coordination and multitasking skills

Excellent attention to detail

Communication skills

Customer service experience

Tools

ERP systems

CRM systems

Excel

Job description

Overview

We are seeking a highly organised and hands‑on Senior Sales & Logistics Coordinator / Sales & Logistics Team Leader to join our growing manufacturing and distribution business. This role is central to ensuring a seamless flow between customer enquiries, order processing, production scheduling, logistics, and after‑sales service—including arranging engineering support for service, repairs, and breakdowns.

You will act as the key point of contact for customers, manage the coordination between internal teams, and help lead continuous improvements across sales operations and logistics. The ideal candidate is commercially aware, confident in customer communication, and experienced in fast‑paced environments where accuracy, responsiveness, and problem‑solving are crucial.

Key Responsibilities

Supervision of 2 other sales coordinators.

Sales Coordination

• Manage incoming sales enquiries and provide accurate product information, lead times, and quotations.
• Process customer orders from initial enquiry through to dispatch.
• Maintain CRM and ERP records with a high degree of accuracy.
• Support the sales team by preparing proposals, pricing updates, and customer documentation.
• Build strong long‑term relationships with customers, distributors, and service partners.

Logistics & Operations Coordination

• Coordinate with manufacturing, warehousing, and dispatch teams to ensure production and delivery deadlines are met.
• Create and issue delivery notes, shipping documents, and logistics instructions.
• Organise domestic and international shipments, including courier, pallet, and freight arrangements.
• Monitor stock availability and support inventory planning activities.
• Liaise with suppliers regarding materials, components, and order status.

Service, Repairs & Breakdowns

• Act as the first point of contact for service requests and urgent breakdowns.
• Allocate jobs to field engineers or service partners, ensuring timely response and clear communication.
• Schedule maintenance visits, repairs, and commissioning work.
• Track service jobs from start to completion, ensuring customers receive updates and accurate documentation.
• Support warranty claims, parts replacements, and follow‑up actions.

Team Leadership (Team Leader title only)

• Provide day‑to‑day guidance to sales & logistics team members.
• Act as escalation point for complex customer or logistics issues.
• Support training, onboarding, and development of team members.
• Encourage best‑practice processes and drive operational improvements.

Skills & Experience Required

Essential

• Experience in a manufacturing, distribution, or engineering services environment.
• Strong coordination and multitasking skills with excellent attention to detail.
• Competent in ERP/CRM systems and confident using Excel or similar tools.
• Proven experience dealing with customers, suppliers, and external partners.
• Ability to remain calm and professional when managing urgent breakdowns or time‑critical issues.
• Strong communication—written, verbal, and customer‑facing.

Desirable

• Experience allocating engineering or service jobs.
• Knowledge of export documentation and freight processes.
• Supervisory or team‑leading experience (for the Team Leader version).
• Understanding of technical/engineering terminology or products.

Personal Attributes

• Highly organised, proactive, and solution‑focused.
• Comfortable taking ownership of tasks and seeing them through to completion.
• Customer‑centric mindset with a positive, professional attitude.
• Able to work collaboratively with production, sales, engineering, and leadership teams.
• Adaptable and capable of managing changing priorities.

Reporting To

UK Branch Manager

Location

On‑site with occasional travel to customer or supplier locations (if required). We will need a copy of your UK rights to work if you apply for this role which will be kept on file if we proceed with your application.

Application Process

Due to the unprecedented volume of responses, we are currently unable to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.

Benefits

• Free parking
• 25 days annual leave plus bank holidays
• Pension
• Free tea and coffee