Senior Retail Facilities Manager

CBRE; Maidstone; On-site; GBP 65,000 - 90,000; Full time

Job summary

CBRE is seeking a Service Manager to lead the delivery of hard and soft FM services across a diverse retail portfolio. You will own service delivery across multiple locations, building strong client relationships and guiding high-performing teams to deliver exceptional customer experiences and solid commercial results.

With responsibility for budget management, compliance, and continuous improvement, you will thrive in a fast-paced environment and collaborate with supply partners to optimise

Qualifications

• Experience within Facilities Management, M&E, engineering or a similar operational environment.
• Experience managing multiple sites across a geographically dispersed portfolio.
• Strong stakeholder management and customer relationship skills.
• Proven leadership experience with the ability to motivate and develop teams.
• Commercial and financial management experience, including budget responsibility.
• Experience operating within retail, hospitality, or customer-focused environments.
• Excellent communication and influencing skills.
• A proactive, solutions-focused approach and commitment to service excellence.
• The ability to thrive in a fast-paced and dynamic environment.

Responsibilities

• Leading the delivery of facilities management services across the portfolio.
• Building and maintaining exceptional client and stakeholder relationships.
• Driving operational, financial and commercial performance.
• Supporting business continuity and minimising operational disruption.
• Managing contract budgets and identifying opportunities for growth and improvement.
• Leading, coaching and developing talented operational teams.
• Ensuring compliance with health, safety and statutory requirements.
• Working collaboratively with supply partners to deliver outstanding service.
• Using performance and asset data to drive efficiencies and continuous improvement.

Skills

Facilities Management

Leadership

Stakeholder Management

Budget Management

Retail / Customer-Focused

Communication

Job description

CBRE is seeking a Service Manager to lead the delivery of hard and soft FM services across a diverse retail portfolio. You will own service delivery across multiple locations, building strong client relationships and guiding high-performing teams to deliver exceptional customer experiences and solid commercial results.

With responsibility for budget management, compliance, and continuous improvement, you will thrive in a fast-paced environment and collaborate with supply partners to optimise