Retail Facilities Service Leader

CBRE; Wellington; On-site; GBP 55,000 - 75,000; Full time

Job summary

CBRE Global Workplace Solutions, UK retail FM leader, seeks a Service Manager to drive hard and soft facilities management across a diverse retail portfolio and ensure exceptional customer experiences.

You will own service delivery across multiple locations, lead engineering and operational teams, manage budgets and strengthen client relationships while maintaining safety and compliance.

Qualifications

• Experience in facilities management, M&E, engineering or similar operational environment.
• Experience managing multiple sites across a geographically dispersed portfolio.
• Strong stakeholder management and customer relationship skills.
• Proven leadership experience with the ability to motivate and develop teams.
• Commercial and financial management experience, including budget responsibility.
• Experience operating within retail, hospitality, or customer-focused environments.
• Excellent communication and influencing skills.
• Proactive, solutions-focused approach and commitment to service excellence.
• Ability to thrive in a fast-paced and dynamic environment.

Responsibilities

• Leading the delivery of facilities management services across the portfolio.
• Building and maintaining exceptional client and stakeholder relationships.
• Driving operational, financial and commercial performance.
• Supporting business continuity and minimising operational disruption.
• Managing contract budgets and identifying opportunities for growth and improvement.
• Leading, coaching and developing talented operational teams.
• Ensuring compliance with all health, safety and statutory requirements.
• Working collaboratively with supply partners to deliver outstanding service.
• Using performance and asset data to drive efficiencies and continuous improvement.

Skills

Facilities Management

M&E Experience

Leadership

Stakeholder management

Budget management

Retail environment

Communication

Job description

CBRE Global Workplace Solutions, UK retail FM leader, seeks a Service Manager to drive hard and soft facilities management across a diverse retail portfolio and ensure exceptional customer experiences.

You will own service delivery across multiple locations, lead engineering and operational teams, manage budgets and strengthen client relationships while maintaining safety and compliance.