Senior Service Manager - Retail Facilities FM

CBRE; Southampton; On-site; GBP 55,000 - 75,000; Full time

Job summary

CBRE Global Workplace Solutions is seeking a Service Manager to lead the delivery of hard and soft FM services across a diverse retail portfolio. You will build strong relationships with client stakeholders and lead high-performing engineering and operational teams to ensure exceptional service and strong commercial performance.

You'll own service delivery across multiple sites, drive operational excellence, and collaborate with supply partners to deliver outstanding service in a fast-paced

Qualifications

• Experience within Facilities Management, M&E, engineering or a similar operational environment.
• Experience managing multiple sites across a geographically dispersed portfolio.
• Strong stakeholder management and customer relationship skills.
• Proven leadership experience with the ability to motivate and develop teams.
• Commercial and financial management experience, including budget responsibility.
• Experience operating within retail, hospitality, or customer-focused environments.
• Excellent communication and influencing skills.
• A proactive, solutions-focused approach and commitment to service excellence.
• The ability to thrive in a fast-paced and dynamic environment.

Responsibilities

• Leading the delivery of facilities management services across the portfolio
• Building and maintaining exceptional client and stakeholder relationships
• Driving operational, financial and commercial performance
• Supporting business continuity and minimising operational disruption
• Managing contract budgets and identifying opportunities for growth and improvement
• Leading, coaching and developing talented operational teams
• Ensuring compliance with all health, safety and statutory requirements
• Working collaboratively with supply partners to deliver outstanding service
• Using performance and asset data to drive efficiencies and continuous improvement

Job description

CBRE Global Workplace Solutions is seeking a Service Manager to lead the delivery of hard and soft FM services across a diverse retail portfolio. You will build strong relationships with client stakeholders and lead high-performing engineering and operational teams to ensure exceptional service and strong commercial performance.

You'll own service delivery across multiple sites, drive operational excellence, and collaborate with supply partners to deliver outstanding service in a fast-paced