Retail Facilities & Service Delivery Leader

CBRE Group, Inc.; Wellington; On-site; GBP 65,000 - 90,000; Full time

Job summary

CBRE Group, Inc. is seeking a Service Manager to lead service excellence across a diverse UK retail portfolio. You will oversee hard and soft FM services, building strong client relationships and guiding engineering and operations teams to deliver high standards of service.

The role focuses on operational, financial and commercial performance, ensuring continuity and compliance while driving improvements across multiple sites in a fast-paced environment.

Qualifications

• Experience in facilities management, M&E, or similar operational environment.
• Experience managing multiple sites across a dispersed portfolio.
• Strong stakeholder management and customer relationship skills.
• Proven leadership with ability to motivate and develop teams.
• Commercial and financial management experience, including budget responsibility.
• Experience operating within retail, hospitality, or customer-focused environments.
• Excellent communication and influencing skills.
• Proactive, solutions-focused approach and commitment to service excellence.

Responsibilities

• Lead the delivery of facilities management services across the portfolio.
• Build and maintain exceptional client and stakeholder relationships.
• Drive operational, financial and commercial performance.
• Support business continuity and minimise operational disruption.
• Manage contract budgets and identify opportunities for growth and improvement.
• Lead, coach and develop talented operational teams.
• Ensure compliance with health, safety and statutory requirements.
• Collaborate with supply partners to deliver outstanding service.
• Use performance and asset data to drive efficiencies and continuous improvement.

Skills

Facilities Management

M&E

Leadership

Budget management

Stakeholder management

Retail/customer-focused

Communication

Job description

CBRE Group, Inc. is seeking a Service Manager to lead service excellence across a diverse UK retail portfolio. You will oversee hard and soft FM services, building strong client relationships and guiding engineering and operations teams to deliver high standards of service.

The role focuses on operational, financial and commercial performance, ensuring continuity and compliance while driving improvements across multiple sites in a fast-paced environment.