Retail FM Leader: Multi-Site Service Excellence

CBRE Group, Inc.; Southampton; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

CBRE Global Workplace Solutions is seeking a Service Manager to lead the delivery of hard and soft FM services across a diverse retail portfolio, ensuring operational excellence and exceptional customer experiences.

You will manage service delivery across multiple locations, build strong relationships with client stakeholders, and lead high-performing engineering and operational teams while driving cost efficiency and continuous improvement.

Qualifications

• Experience within Facilities Management, M&E, engineering or a similar operational environment.
• Experience managing multiple sites across a geographically dispersed portfolio.
• Strong stakeholder management and customer relationship skills.
• Proven leadership experience with the ability to motivate and develop teams.
• Commercial and financial management experience, including budget responsibility.
• Experience operating within retail, hospitality, or customer-focused environments.
• Excellent communication and influencing skills.
• A proactive, solutions-focused approach and commitment to service excellence.

Responsibilities

• Leading the delivery of facilities management services across the portfolio.
• Building and maintaining exceptional client and stakeholder relationships.
• Driving operational, financial and commercial performance.
• Supporting business continuity and minimising operational disruption.
• Managing contract budgets and identifying opportunities for growth and improvement.
• Leading, coaching and developing talented operational teams.
• Ensuring compliance with all health, safety and statutory requirements.
• Working collaboratively with supply partners to deliver outstanding service.
• Using performance and asset data to drive efficiencies and continuous improvement.

Skills

Facilities Management

Stakeholder Management

Leadership

Budget Management

Retail/Customer-focused ops

Job description

CBRE Global Workplace Solutions is seeking a Service Manager to lead the delivery of hard and soft FM services across a diverse retail portfolio, ensuring operational excellence and exceptional customer experiences.

You will manage service delivery across multiple locations, build strong relationships with client stakeholders, and lead high-performing engineering and operational teams while driving cost efficiency and continuous improvement.