Retail Facilities Service Leader - Multi-Site Excellence

CBRE Group, Inc.; Maidstone; On-site; GBP 60,000 - 90,000; Full time

Job summary

CBRE Group, Inc. is seeking a Service Manager to lead the delivery of hard and soft FM services across a diverse retail portfolio, ensuring operational excellence, exceptional customer experiences, and strong commercial performance.

You will own service delivery across multiple locations, manage client relationships, lead engineering and operational teams, and drive continuous improvement in safety, quality and efficiency.

Qualifications

• Experience in Facilities Management or similar operational environment.
• Experience managing multiple sites across a geographically dispersed portfolio.
• Strong stakeholder management and customer relationship skills.
• Proven leadership experience with the ability to motivate and develop teams.
• Commercial and financial management experience, including budget responsibility.
• Experience operating within retail, hospitality, or customer-focused environments.
• Excellent communication and influencing skills.
• A proactive, solutions-focused approach and commitment to service excellence.
• The ability to thrive in a fast-paced and dynamic environment.

Responsibilities

• Leading the delivery of facilities management services across the portfolio.
• Building and maintaining exceptional client and stakeholder relationships.
• Driving operational, financial and commercial performance.
• Supporting business continuity and minimising operational disruption.
• Managing contract budgets and identifying opportunities for growth and improvement.
• Leading, coaching and developing talented operational teams.
• Ensuring compliance with all health, safety and statutory requirements.
• Working collaboratively with supply partners to deliver outstanding service.
• Using performance and asset data to drive efficiencies and continuous improvement.

Skills

Facilities Management

Leadership

Stakeholder management

Budget management

Customer service

Job description

CBRE Group, Inc. is seeking a Service Manager to lead the delivery of hard and soft FM services across a diverse retail portfolio, ensuring operational excellence, exceptional customer experiences, and strong commercial performance.

You will own service delivery across multiple locations, manage client relationships, lead engineering and operational teams, and drive continuous improvement in safety, quality and efficiency.